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7.x

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Servicedesk supports the ability to allow incoming emails to automatically create incidents, or to go into a classification process that allows a manager to determine if the email should become an incident, change or problem ticket. Along with handling ...
Download by BRING | 16 Sep 2013 | 1 comment
I need a solution This is the first time I've tried to connect to anything other than a SQL database.  I am trying to connect to Oracle to pull RC codes.  I'm not sure what is ...
This issue has been solved
Forum Discussion by John Atkins | 13 Sep 2013 | 5 comments
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands.   This information is useful to determine where the breakdown in the handling process happened and possibly ...
Download by Justin Dybedahl | 12 Sep 2013 | 0 comments
I need a solution I have a FileDataType array variable called Attachments and on a form allowing users to add/remove files. However, when trying to display them the files don't ...
Forum Discussion by Aryanos | 12 Sep 2013 | 6 comments
I need a solution Hi Folks I tried to go to the old Workflow Swat site for 7.1.  Seems to have disapeared. http://www.workflowswat.com/main.html Does anybody have a new ...
Forum Discussion by Deep Green | 11 Sep 2013 | 7 comments
I need a solution I have copied some Workflows to a newly created SMP/Workflow server.   This is a new instance of the SMP which is separated from my existing instance.  After ...
This issue has been solved
Forum Discussion by M Rutledge | 11 Sep 2013 | 2 comments
I do not need a solution (just sharing information) Right now I have an auto start workflow that reads a tab delimited text file that is generated from an html web form. We are having ...
Forum Discussion by rrmarlatt | 11 Sep 2013 | 4 comments
When clicking task and process action links in Process Manager the form opens up in a virtual window. Can we please have a checkbox to toggle whether to open it in the virtual window or in a browser window? When creating custom workfows with multiple ...
Idea by Aryanos | 10 Sep 2013 | 0 comments
I need a solution I'm playing with the Excel Write component. It looks like this thing is supposed to generate an excel document file. I tried it out and cannot find the excel ...
This issue has been solved
Forum Discussion by oshgosh | 06 Sep 2013 | 4 comments
I need a solution I've been working on web form and have been wondering how I could set a page stating that the session has timed out instead of the application error page.  Any ...
Forum Discussion by John Atkins | 05 Sep 2013 | 2 comments