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I need a solution In helpdesk 6.5, I used automation tasks to invoke workflows. My understanding is that SD7 does not support automation tasks, so what can you do in workflow to e.g. ...
Forum Discussion by coloup | 01 Mar 2011 | 0 comments
I need a solution I have a workflow that calculates the precentage of a wage change on a form.  When the user inputs the current pay and then the new pay it automatically calculates the ...
Forum Discussion by rdvanorman | 01 Mar 2011 | 6 comments
Introduction Since posting the previous 3 articles in this series, a few customer discussions and inquiries raised the following questions: How could out-of-band alerts be used to help identify an unmanaged client or locate a system missing ...
Article by Terry Cutler | 28 Feb 2011 | 0 comments
I need a solution Email to Workflow Template This template converts email into a Workflow process, which adds the ability to have an Audit Trail, Escalations, Timeouts, etc.  ...
Forum Discussion by sturnbow | 28 Feb 2011 | 0 comments
I need a solution Just starting off with Workflow and having what is probably a trivial issue just getting a workflow to run in IIS. Whether I deploy or debug (using IIS), the ...
Forum Discussion by GaurhothW | 27 Feb 2011 | 1 comment
The current version of ServiceDesk does not allow searching for incidents out of the box.  The only way to achieve this ability is to create a report that isn't friendly and very cumbersome at best for the end-user.  To show my appreciation for the ...
Download by Justin Dybedahl | 25 Feb 2011 | 3 comments
I need a solution I have a form with three DateTimePicker components to select a "Scheduled Start", "Scheduled End" and "Due Date", as shown below: ...
Forum Discussion by matzebru | 25 Feb 2011 | 1 comment
I need a solution Hi, I am attempting to login to a particular website, supply the static login credentials through a workflow project, following which I intend to navigate through ...
Forum Discussion by kkrishnamurthy | 25 Feb 2011 | 1 comment
I need a solution Hello! I'm currently using this AD Search method that I found on the Workflow Swat site to pull down a attributes of users (Display name, Office, ...
Forum Discussion by Tom Tokarczyk | 24 Feb 2011 | 5 comments
I need a solution I am going to be installing Workflow 7 on some new hardware in the near future.  I read the Installation and Configuration guide, which lists 2003 Server as the ...
Forum Discussion by Atkins | 24 Feb 2011 | 3 comments