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Hi, Thanks to read and participate on Idea section. Idea:  Symantec_CMDB on Oracle Cause: Many customers and accounts have Oracle. Some Altiris´s competitors support both (SQL and Oracle). Regards, Fábio Sanches ...
Idea by fabio.sanches | 26 Apr 2012 | 0 comments
I need a solution Hi, I have a problem with AEXQUERY. I don't understand why when I  use a rule with AEXQUERY I received this error message: "The server ...
Forum Discussion by faprile | 11 Dec 2009 | 0 comments
I need a solution I want to have a validation rule: when worker set status Closed the rule checks if the ticket had status Realised in the past. I made it by HDQUERY: ...
Forum Discussion by Hubert Kacprzak | 10 Dec 2009 | 0 comments
I need a solution Hi, Anyone make any sense of this error? (attached) "AD Server name not specified along with username" Also, any idea what the best procedure is ...
Forum Discussion by yabru | 01 Dec 2009 | 0 comments
I need a solution Hi, Whats the best way to repair Service Desk 7 All the steps of my Installation worked perfectly up and until the last one, which is, Setup ServiceDesk. ...
Forum Discussion by yabru | 16 Nov 2009 | 0 comments
I need a solution Has anyone out there gone to 7.0 and lost data from Knowledge Base during the transition? We plan on going to 7.0 and before I start updating KB  I want to make sure ...
Forum Discussion by JoeBolster | 06 Oct 2009 | 0 comments
I need a solution Hello, I need a generic query that lists my open incidents and my queue's incidents in the same table. I need to publish this query in the worker console so I ...
This issue has been solved
Forum Discussion by dregourd | 23 Sep 2009 | 2 comments
BulkProcessing is the name for a process in Helpdesk 6.0 that allows customers to perform multiple actions within Helpdesk 6.x. BulkProcessing is enabled by default. The frequency at which BulkProcessing runs is configured by a Notification Server ...
Article by vortex0007 | 21 Sep 2009 | 0 comments
I need a solution We are on Help Desk version 6.0.308 and have users that work on creating tickets and keep them open for over 30 minutes before submitting.  They then get a Session ...
Forum Discussion by TroyBauer | 10 Sep 2009 | 0 comments
I need a solution Hello All, I am working on customize view to create tree drop-down field as like category field in existing view. Is there anyone to know how should to create it ...
Forum Discussion by Kristanto Hendardi | 06 Aug 2009 | 1 comment