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I need a solution Hello everyone!!  I'm working on a Service Desk POC for the first time. and when installing the Workflow Platform, I get the message  The workflow ...
Forum Discussion by haroldvm89 | 07 Sep 2014 | 6 comments
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow ...
Article by SandeepShrivastava | 12 Aug 2014 | 0 comments
I need a solution All, Here is the scenario:  Two Domains (A & B) Domain A is where all of the Symantec Products are managed and housed (ServiceDesk, SMP, & such) ...
This issue has been solved
Forum Discussion by phoward74 | 07 Aug 2014 | 2 comments
I need a solution I want to rename an Incident Type in ServiceDesk, but since you cannot rename it, I would have to add a new one and delete the old one.  Can I directly update the ...
Forum Discussion by mclpgfh | 05 Aug 2014 | 1 comment
I need a solution Hi All, I have to add Header and Footer in all emails from Servicedesk, can any one let men know how to configure header and footer for all outgoing email in ...
This issue has been solved
Forum Discussion by vicky72 | 10 Jun 2014 | 2 comments
I need a solution Hi All, Can any one guide me where to Modify permissions on assigned groups and users in Servicedesk 7.5 sp1/sp2. for Servicedek 7.1 sp2 its location is  ...
Forum Discussion by vicky72 | 09 Jun 2014 | 4 comments
ITMS 7.5 SP1 product documentation links are as follows: Documents Location IT Management Suite 7.5 SP1 Hotfix   IT Management Suite 7.5 SP1 HF1 Release Notes    DOC7555 ...
Article by @nkit | 04 Jun 2014 | 0 comments
I need a solution Hi all. I need to remove all references to the KB in the simple end user request form in ServiceDesk 7.5 SP1. I understand that I need to modify this project and I ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 07 May 2014 | 2 comments
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Hi, I need to create a Workflow similar to Incident Management in which I have to create. 1 A form which will create a ticket but should assign a custom ...
Forum Discussion by hussainshah | 11 Apr 2014 | 3 comments