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I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Hi, I need to create a Workflow similar to Incident Management in which I have to create. 1 A form which will create a ticket but should assign a custom ...
Forum Discussion by hussainshah | 11 Apr 2014 | 1 comment
I need a solution Hello, We have a custom workflow failing intermittently with below error logs. This has started after we upgraded our Altiris environment to 7.5. Our SD ...
This issue has been solved
Forum Discussion by snm1502 | 03 Apr 2014 | 5 comments
I need a solution By default ServiceDesk sets the document mode in IE to IE7 standards. <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/> ...
This issue has been solved
Forum Discussion by C. Scott Asbach | 03 Apr 2014 | 2 comments
I need a solution Hi, Is there a document that illustrates the process of adding a new CAB Group in SD 7.5. I added a new group and members to it however, it has not come up in the ...
This issue has been solved
Forum Discussion by snm1502 | 18 Mar 2014 | 3 comments
I need a solution Hello All, Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 which our ...
This issue has been solved
Forum Discussion by snm1502 | 17 Mar 2014 | 4 comments
I need a solution Hello, In our environment, users clear 2 step authentication when they attempt access to ServiceDesk Console using servicedesk.xxxxx.com is visited.: Step 1: ...
This issue has been solved
Forum Discussion by snm1502 | 03 Apr 2014 | 9 comments
I need a solution Hello, Is there a way to pull out a report (Report builder / SQL) that would give me the list of tickets along with their assignment and update history i.e. When ...
This issue has been solved
Forum Discussion by snm1502 | 10 Mar 2014 | 4 comments
I need a solution I am setting up ServiceDesk 7.5 and trying to run the first sync and I've run into an issue.  Process Manager is only syncing one User out of the OU that I am ...
Forum Discussion by phoward74 | 03 Mar 2014 | 2 comments
Step1. Create an Integration Library with User Defined Type with DB Mapping (ORM).    Step2. Add Process Data Class to the IMExtendedDemoORM   Step3. Add Properties as needed. For this example I have added Some ...
Article by SandeepShrivastava | 27 Feb 2014 | 0 comments