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Continuing our commitment to help users get the most value out of the Endpoint Management solutions, our product teams are now sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions ...
Article by meggie_woodfield | 01 Jul 2015 | 3 comments
  In this article I will show you how to use Javascript in the   Forms (Web) Project Type to pass values from a Listbox to a Textarea.   This is similar to how the Email Templates work in ServiceDesk.   Add a Form Builder component ...
Article by AlexHedley | 10 Jun 2015 | 0 comments
Technical Webinar Online Tue, 16 June, 2015 - 1:00 - 2:00 EDT NetX Connect - Remote ...
Event by NetX | 05 Jun 2015 | 4 comments
Code (Script) Component Sql Connection String Extractor Configure a Code (Script) Component as such: // Using namespace (one per ...
Blog Entry by bcason | 15 May 2015 | 0 comments
Hello, There was a compatibility issue with Google Chrome browser to display Symantec Service Desk report version 7.1. The reports are not displayed completely because the option to expand when grouped is not possible. Problem display: ...
Blog Entry by André Florencio | 13 May 2015 | 0 comments
In this Article I will explain how to use the REST Generator within Workflow . This builds upon a past article but shows using Parameters to make the component more flexible. Follow up articles Using the REST Generator (Headers) ...
Article by AlexHedley | 06 May 2015 | 0 comments
After the upgrade from ServiceDesk 7.1 to new version ServiceDesk 7.5 some Workflows that were able to modify now are restricted any change in version ServiceDesk 7.5. Following is the list of Workflows that are available for editing: ...
Blog Entry by André Florencio | 06 May 2015 | 0 comments
Creation of the exams for the solutions below Symantec ServiceDesk Workflow Solution Best Regards, André Florencio andre.florencio@wtrservices.com.br (Endpoint Management, 6.x, 7.0, 7.1, 7.x, 7.5, 7.5, 7.6, ...
Idea by André Florencio | 05 May 2015 | 0 comments
Have you ever tried to add a Profile and got an error: "Value cannot be null. Parameter name: value" You can't have a uniqueidentifier as a datatype for your Foreign Key or include this another in your Profile. ...
Article by AlexHedley | 22 Apr 2015 | 1 comment
When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a ...
Idea by KSchmeck | 15 Apr 2015 | 0 comments