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Have you ever been asked to deploy software with Altiris (Symantec Management Platform) but only receive a list of user accounts. I guess you did. This is also what happened to me a couple of days ago. As it happened this request was also very urgent. I ...
Download by Stefan S. | 26 Jun 2015 | 0 comments
Hear is another nice report that shows most all the Agent & Plug-in Versions by Computer. Agent & Plug-in Versions by Computer.xml (Endpoint Management, 7.x, 7.x, Client Management Suite, Patch Management Solution, ...
Download by rpoltera | 08 Jun 2015 | 0 comments
Recently, it was discovered that Workflow (and by association Servicedesk) has a SQL view that, in its original form, when accessed, takes unnecessary  time to complete.  The view in question is the “UserReferenceIDLookup” view, and is used when users ...
Download by BRING | 27 Mar 2015 | 2 comments
This Attachment contains the list of tables and the dataclasses for the 7.1 and 7.5 software managment solution.  You can check the values in the table using the following query select * from [table name] Instead of the table name use the ...
Download by Gavin Sanish | 11 Jun 2014 | 0 comments
In response to a recent question on how to best use the FTP components in workflow. Here is a quick and dirty (15 minutes) version of a ftp download utility. The workflow will prompt for credentials and a folder. At that point it will show a list of ...
Download by David Parks | 02 Apr 2014 | 0 comments
Workflow does not allow onclick events for checkboxes. Here is a simple workaround to fire events based on the clicking of a checkbox. It will fire two different events based on the state of the checkbox as well. Checkbox.package ...
Download by David Parks | 02 Apr 2014 | 0 comments
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
This article  is the original 7.5 version of the  email monitoring application for using multiple addresses.  You can use this as a reference for installation purposes. This download contains the revised package files for 7.5 Sp1.  There were ...
Download by BRING | 31 Jan 2014 | 6 comments
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks. 1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
Servicedesk supports the ability to allow incoming emails to automatically create incidents, or to go into a classification process that allows a manager to determine if the email should become an incident, change or problem ticket. Along with handling ...
Download by BRING | 16 Sep 2013 | 1 comment