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This Attachment contains the list of tables and the dataclasses for the 7.1 and 7.5 software managment solution.  You can check the values in the table using the following query select * from [table name] Instead of the table name use the table ...
Download by Gavin Sanish | 11 Jun 2014 | 0 comments
In response to a recent question on how to best use the FTP components in workflow. Here is a quick and dirty (15 minutes) version of a ftp download utility.   The workflow will prompt for credentials and a folder. At that point it will show a ...
Download by David Parks | 02 Apr 2014 | 0 comments
Workflow does not allow onclick events for checkboxes. Here is a simple workaround to fire events based on the clicking of a checkbox. It will fire two different events based on the state of the checkbox as well. Checkbox.package ...
Download by David Parks | 02 Apr 2014 | 0 comments
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
This article  is the original 7.5 version of the  email monitoring application for using multiple addresses.  You can use this as a reference for installation purposes. This download contains the revised package files for 7.5 Sp1.  There were some ...
Download by BRING | 31 Jan 2014 | 6 comments
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks.   1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
Servicedesk supports the ability to allow incoming emails to automatically create incidents, or to go into a classification process that allows a manager to determine if the email should become an incident, change or problem ticket. Along with handling ...
Download by BRING | 16 Sep 2013 | 1 comment
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands.   This information is useful to determine where the breakdown in the handling process happened and possibly ...
Download by Justin Dybedahl | 12 Sep 2013 | 0 comments
My company is currently getting ready to go live with ServiceDesk 7.5.   I've modified the Technician Feeder for ServiceDesk 7.5 MP1 and figured I'd share some of the useful modifications that I've made.   Use this at your own risk as ...
Download by Justin Dybedahl | 24 Jun 2013 | 0 comments
  This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.1.  It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process. ...
Download by TGiles | 14 Mar 2013 | 10 comments