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When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a ...
Idea by KSchmeck | 15 Apr 2015 | 0 comments
Actually the message tables have a colum named Message with the data type image. When external message has enable on diferents task in Workflow this table have a large growing in database. I suggest the change the data type to xml for a better ...
Idea by Marcelo D. Pessoa | 09 Apr 2015 | 0 comments
The login for the processmanager portal is very... blank. There is far too much whitespace to make it look like a professional support portal. We are able to edit the layout.css file but its very arduous. If there was some sort of designer tool to ...
Idea by KSchmeck | 24 Mar 2015 | 0 comments
I was looking at, working with and writing documentation for the Tweet and Direct Tweet components as they would have some great value for us in monitoring and for other workflow/ServiceDesk items (tweet users when classroom emergencies come in for ...
Idea by jpellet2 | 19 Dec 2014 | 1 comment
I have a workflow with an integration towards vmware sdk and when I select data types ( for Input data, Output data, For each loops, return type for script component and all other locations where a Type selection is needed) it takes from 50 sec ...
Idea by Mikael Ulvesjö | 21 Oct 2014 | 0 comments
Dear Symantec, Thank you so much for the really useful document which describes the long list of "Point fixes For ServiceDesk 7.5 SP1": http://www.symantec.com/docs/TECH212326 The thing is, I recently applied a load of the point ...
Idea by QuietLeni | 16 Sep 2014 | 0 comments
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
Idea by QuietLeni | 18 Aug 2014 | 0 comments
Symantec, At the moment, if I want to make a choice list in Workflow, I can do it, but it is usual that a list of choices for a value can have spaces in it, "Process Started" and "Process Stopped" (so we can populate dropdowns), ...
Idea by QuietLeni | 11 Jul 2014 | 0 comments
Hi: I've been having problems when using a checkbox onclick event: I haven't been able to get this event fired. It would be great if this gets fixed. Thanks:          Falquian (Endpoint Management, 7.5, Workflow Solution, ...
Idea by Falquian | 03 Apr 2014 | 0 comments
Please add support for IE 11 in ITMS 7.5 and Workflow 7.5 I am espcially requesting support for IE 11 in Workflow, or a least a way to work around the rendering issues. (Endpoint Management, 7.5, 7.5, IT Management Suite, Workflow Solution, ...
Idea by nealman | 17 Feb 2014 | 0 comments