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About the Zero Day Patch Template The Zero Day Patch Workflow Template runs on a schedule to automatically on a schedule to identify, stage and create policies for ...
Video by Jason Short | 25 Oct 2013 | 17 comments
I do not need a solution (just sharing information) For the upcoming release of Workflow 7.5, we have revolutionized the concept of community-based documentation by creating component ...
Forum Discussion by Jason Short | 10 Jul 2013 | 0 comments
Installation: Basic Workflow Overview Video Getting Started with Workflow : Installation   Service Request Template Videos (great for getting started with Workflow): Create a Workflow using the Service Catalog ...
Article by Jason Short | 28 Mar 2013 | 8 comments
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket.   Video Overview: 1) Create Process Profile 2) Modify ...
Video by Jason Short | 24 Sep 2012 | 0 comments
This video is the first in a two part series demonstrating how to add custom fields to Incident Management.   Video Overview: 1. Open Feeder Forms Project 2. Create ...
Video by Jason Short | 24 Sep 2012 | 1 comment
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to ...
Video by Jason Short | 24 Sep 2012 | 0 comments
  Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default ...
Video by Jason Short | 13 Sep 2012 | 1 comment
The new Sent Incident to Workflow ruleset action gives you the ability to create custom Workflow logic for your Incident and Change Managmenet processes in a way that allows that ...
Video by Jason Short | 13 Sep 2012 | 12 comments
This four part video series will demonstrate how to utilize the Service Catalog Request Template to create a fully functional Request, Approval and Fulfillment process from scratch ...
Video by Jason Short | 11 Sep 2012 | 3 comments
This four part video series will demonstrate how to utilize the Service Catalog Request Template to create a fully functional Request, Approval and Fulfillment process from scratch ...
Video by Jason Short | 11 Sep 2012 | 0 comments