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There are several ways to gather inventory data for evaluation and troubleshooting purposes. Any or all of the following methods may be used. 1. Capture copies of NSE files  It is possible to capture copies of the NSE file(s) being sent to ...
Article by dougj | 19 Jan 2015 | 0 comments
The Client Task Agent Command Line Utility The actual binary can be found in the ‘/opt/altiris/notification/ctagent/bin’ directory. A link to aex-cta is found in the ‘/usr/bin’ directory, which is in most Unix, Linux and Macintosh path ...
Article by dougj | 19 Jan 2015 | 0 comments
As of the Agent for Unix, Linux and Mac (ULM) 7.1, it is possible to configure which resource keys to ignore during generation of NSE events. This allows for exclusion of any values that would cause a conflict in a given environment. (An NSE event is ...
Article by dougj | 16 Jan 2015 | 0 comments
In some circumstances, it may be necessary to assign a new resource guid value to a Unix, Linux or Mac (ULM) client. This is typical in the case of merged computer resources in the NS console and two or more clients are assigned the same guid.    ...
Article by dougj | 16 Jan 2015 | 0 comments
Inventory tasks and policies include rules based on a default set of file extensions. These extensions are pre-defined in the Symantec_cmdb. In order to create a rule for a file extension that is not currently available in an inventory rule, the ...
Article by dougj | 16 Jan 2015 | 0 comments
SSE is a collection of reports commonly used by Backline support and Sustained Engineering. They are very useful for monitoring, administering and troubleshooting. An example can be seen at link below: (ITMS 7.5 - Checking Agent Plug-ins versions via ...
Article by Mauro Dalvit | 13 Jan 2015 | 0 comments
Software inventory consists of at least two types of details. They are:  File details – provides basic file information, i.e., name, size, location, version, etc. Software component details – Allows for managing software products in the ...
Article by dougj | 04 Dec 2014 | 2 comments
What is required to create such environment, where you will be able to receive mail notifications about Agent service crash from any of available managed endpoints via mail? This scenario is applicable for SMP 7.1.x and SMP 7.5.x 1. ...
Article by Igor Perevozchikov | 14 Nov 2014 | 0 comments
This article is in regards to the SMP Agent for Mac 7.x and Mac OS X 10 (Yosemite).  As of January 6, 2015, Symantec has released build 7.5 SP1 HF5 that contains full support for OS X 10.10 (Yosemite) and Windows 8.1 Update 2.  Prior to ...
Article by dougj | 06 Nov 2014 | 3 comments
Monitor Solution is an excellent product. However, one snag I hit hard in it's implementation is that the primary mechanism for delivering alerts is not email but the event console. This meant that I had to open up a web browser everytime I wanted ...
Article by ianatkin | 30 Oct 2014 | 0 comments