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I need a solution Hi, Before assign an incident to worker, I need to create an incident rule or routing rule where I validate the worker status (Active or Inactive), if the worker ...
Forum Discussion by sugeily | 21 May 2010 | 12 comments
I need a solution I'd like to rename the current categories in my helpdesk console... would that have an impact of some sort? like what happens to tickets that were using ...
Forum Discussion by Melinda Rodgers | 22 May 2010 | 2 comments
I need a solution This was happening to about five workers and after recreating/cloning the rules it seemed to stop for the majority. and what's even more weird is, the main ...
Forum Discussion by Melinda Rodgers | 23 May 2010 | 1 comment
I need a solution we need to change where the workitem_link macro points to in helpdesk emails... right now it's pointing to https://altirisserver we need it ...
Forum Discussion by Patrick Ryan | 22 May 2010 | 3 comments
I need a solution I'm looking for a basic report that will show a listing of all queues along with workers assigned to them. Can someone point me in the right direction for this ...
Forum Discussion by pstage | 23 May 2010 | 2 comments
I need a solution When we first bought Deployment Solution, Notification Server was a separate module that we did not buy. Now we would like to try out Help Desk Solution that includes ...
Forum Discussion by jfrasier | 22 May 2010 | 1 comment
I need a solution I know version 7 will be separating numbering for incidents, problems, change, etc... Is there a way to separate them now? From what I can see it does not ...
Forum Discussion by Mark L 2 | 21 May 2010 | 1 comment
I need a solution Hi I have followed from the article KB41532 and its working only for users with Worker Rights. Can you let me know what rights I need to assign to general users ...
Forum Discussion by rahiz | 26 May 2010 | 1 comment
I need a solution When our users try to upload .docx (any office 2007) format document in helpdesk we are not able to view it. Anybody know if there is a patch to resolve ...
Forum Discussion by Mohammad Ahmed | 22 May 2010 | 13 comments
I need a solution What I am trying to do: I am trying to create a report that shows all open incidents, sorted by worker, and lists ALL comments for that incident. I am ...
Forum Discussion by Paul Schweisthal | 22 May 2010 | 1 comment