I need a solution We have run into an issue where users logging into the WinUser interface are getting the 'You are not authorized to use Helpdesk at this time' error ...

I need a solution Hello All,   I am having some problems with my helpdesk solution 6.0 SP3.  Yesterday I had accidentally powered down the powervault that was hosting the ...

I need a solution Today I went to "Admin > E-mail Templates > List E-mail Message Templates" and the page is completely blank! I only have the "New" option to ...

I need a solution Hi all, Is it possible to create a Helpdesk ticket automatically, example via a task that run every end of month? We are still using Helpdesk 6.5 thank you ...

I need a solution After updating the CoreSettings.config PreferredNSHost value and the Authority key in the Registry my email inbox is no longer processing.  (See ...

I need a solution We have a long standing issue with our HelpDesk server passing 2 different URLs for itself.  Users primarily access the server by going to ...

I need a solution We are trying to enable our first Notification Policy to modify Incidents on a schedule but the Queries are failing to pull anything. I have tested the queries by ...

I need a solution In Helpdesk 6.0, how do I change the default priority for a new incident. By default it is Medium, I want to change this to Low.   Thanks ...

I need a solution HI, Please someone provide symantec support detail 1 ...

I need a solution Hey guys, we're still hanging on to the old version of Helpdesk which I have almost no background knowledge in as pretty much everything I've worked on is ...