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How to assign security to a Role so that it can open the Resource Selector in order to either add or exclude resources to a collection?   01 Create a Role with these Global Privileges.   ...
Article by SK | 16 Jan 2014 | 0 comments
The year came to an end and we embark on 2013 with another "Best of" list. Again this year I'm compiling a list of the most viewed articles in the Endpoint Management Community. See what topics have been of interest to the community in ...
Article by ohzone - Cheryl... | 02 Jan 2013 | 0 comments
Because of the new Symantec Sponsored Groups effort, many of you are new to product groups on Connect. This article shows you how to subscribe to group content and set up notification intervals. You can subscribe to group content by checking ...
Article by meggie_woodfield | 09 Nov 2012 | 0 comments
In a lot of cases, videos are the best way to share information. In this article, I will give you some of my tips for creating simple videos.   Free recording software for Windows: Jing - ...
Article by meggie_woodfield | 09 Nov 2012 | 1 comment
If you're new to Symantec Sponsored groups, the first thing you're probably thinking is "what is a sponsored group?" Fortunately, we have an entire article dedicated to explaining what sponsored groups are, and how you can join and ...
Article by meggie_woodfield | 19 Oct 2012 | 0 comments
Ever wonder how to keep Social Security Numbers (SSN) out of your Helpdesk 6.x environment. With the HDQUERY and REGEX below, you can safely mask all SSNs with X's. Hope this helps.   Here is the rule properties (see screenshot ...
Article by MarkWarmack | 04 Jun 2012 | 2 comments
As 2011 draws to a close, once again it's time for those annoying "Best of..." lists. Again this year I'm compiling a list of the most viewed downloads in the Endpoint Management Community. See what topics have been of interest to the ...
Article by ohzone - Cheryl... | 30 Dec 2011 | 0 comments
As 2011 draws to a close, once again it's time for those annoying "Best of..." lists. Again this year I'm compiling a list of the most viewed articles in the Endpoint Management Community. See what topics have been of interest to the ...
Article by ohzone - Cheryl... | 29 Dec 2011 | 2 comments
I search for it into all the old articles about this good old HD6... And I don't find it, so I search a while "how to", and I share it here: The problem: you can easily create an "Incidents query" for all tickets ...
Article by Pascal KOTTE | 26 Sep 2011 | 1 comment
We ran into this problem so I figured I would supply the solution just in case someone else needs it:   You will notice that ServiceDesk 7.1 has renamed the task of "Resolve Incident" to "Work Incident" but it remains [Resolve ...
Article by Justin Inglett | 22 Aug 2011 | 0 comments