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I need a solution Does anyone know if there is a way to close all tickets regardless of status? I'd like to close these so that I can migrate them over to servicedesk. ...
Forum Discussion by Justin Dybedahl | 08 Apr 2014 | 1 comment
I need a solution Hello, Could any body help?   I am trying to use Ian's Stored procedure to convert SQL Table into HTML but I am getting Msg 102, Level 15, ...
Forum Discussion by gasongo | 17 Mar 2014 | 2 comments
I need a solution HI i need to retrieve incident info from webservice .i need to pass sql query to webservice and retrieve details . kindly provide details that where i need to ...
Forum Discussion by karthi_kumar_b | 17 Feb 2014 | 1 comment
I need a solution I have this report and the data that feeds it comes from this query at the bottom of the page. I want a report to prompt the user at run time with a date picker ...
Forum Discussion by mercy_chicago | 05 Dec 2013 | 1 comment
I need a solution I would like to calculate how long Incidents on average stay assigned to a queue so we can track team efficiency.  I can easily write a SQL query to pull the Incident ...
Forum Discussion by CygnusX-1 | 19 Nov 2013 | 0 comments
I need a solution Hey guys it's me again.. Still running on HelpDesk 6.5. I have been asked to export HelpDesk reports to Excel or some other format the end user read. They ...
Forum Discussion by KirkH | 29 Oct 2013 | 3 comments
I need a solution What controls what items in the Command list (on the left) are displayed to a given worker group?  I am looking to expose the Review Article option to one of our ...
Forum Discussion by CygnusX-1 | 15 Oct 2013 | 4 comments
I need a solution I have used the arrows to move Service Categories up and down in the list but it doesn't make a difference where they are, they keep displaying in the order ...
Forum Discussion by CygnusX-1 | 10 Oct 2013 | 3 comments
I need a solution When you setup a Task in Helpdesk 6.0 to create a new incident there is an option I can't seem to find any information on.  When you first create a Task it is ...
This issue has been solved
Forum Discussion by CygnusX-1 | 10 Oct 2013 | 3 comments
I need a solution I need help on a Validation rule. I have three  queue groups.. PLM L1 PLM L2 PLM L3   I have a rule working but they want to change things up. ...
This issue has been solved
Forum Discussion by KirkH | 13 Sep 2013 | 2 comments