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I need a solution NS6 environment What I want is to create one Report (Showing all incidents of last month for one department) with a parameter "Department" with some ...
Forum Discussion by Guido Langendorff | 08 Sep 2009 | 0 comments
Ever wanted to, not only know which rule has run, but also want to work with that data? I did and here are my findings so far as I have not found any historical information on this matter here. Looking in the workitem_details_view , there is a ...
Blog Entry by Guido Langendorff | 29 Jun 2009 | 0 comments
I need a solution I have looked with several of the key words. I know I have seen it somewhere, but now I am calling the troopers. I need to re-start routing of an incident after a ...
This issue has been solved
Forum Discussion by Guido Langendorff | 21 May 2010 | 10 comments
I need a solution When a worker is in edit-mode for an incident, he can manualy click on the email button to send an email. Below the pulldown which email-template to use, there is ...
This issue has been solved
Forum Discussion by Guido Langendorff | 21 May 2010 | 6 comments
I need a solution I have Helpdesk-Contacts (line-managers) that needs to set status to "ApprovedByManager" when other Helpdesk-Contacts start a "Request for new ...
Forum Discussion by Guido Langendorff | 21 May 2010 | 7 comments
I need a solution I am building a report for Helpdesk and I get the following strange behaviour (as I do not understand) I use the following code to generate a pulldown for Priority ...
This issue has been solved
Forum Discussion by Guido Langendorff | 21 May 2010 | 10 comments
I need a solution Going around Altiris, especially Helpdesk for me, I want to work easy and efficiently. So far I have use PsPad which has good highlight posibilities, you can create ...
Forum Discussion by Guido Langendorff | 23 May 2010 | 4 comments
I need a solution NS6 SP3-R10 HD6 60.308 In the article KB36225 is the following example for disableling the sellenrollment for Workers: -> <credential ...
Forum Discussion by Guido Langendorff | 21 May 2010 | 3 comments
I need a solution I have two HD systems. Most Admin Data for those are te same, some tasks, rules, etc are different. So for backup/disaster-recovery/documenation etc, I want to ...
Forum Discussion by Guido Langendorff | 21 May 2010 | 1 comment
I need a solution I have some questions on Service Desk 7. I have not been able to touch the Beta, so please induldge my ignorance... After a real quick scan through Connect I ...
This issue has been solved
Forum Discussion by Guido Langendorff | 21 May 2010 | 15 comments