I need a solution
NS6 environment
What I want is to create one Report (Showing all incidents of last month for one department) with a parameter "Department" with some ...
Ever wanted to, not only know which rule has run, but also want to work with that data?
I did and here are my findings so far as I have not found any historical information on this matter here.
Looking in the workitem_details_view , there is a ...
I need a solution
I have looked with several of the key words. I know I have seen it somewhere, but now I am calling the troopers.
I need to re-start routing of an incident after a ...
This issue has been solved
I need a solution
When a worker is in edit-mode for an incident, he can manualy click on the email button to send an email.
Below the pulldown which email-template to use, there is ...
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I need a solution
I have Helpdesk-Contacts (line-managers) that needs to set status to "ApprovedByManager" when other Helpdesk-Contacts start a "Request for new ...
I need a solution
I am building a report for Helpdesk and I get the following strange behaviour (as I do not understand)
I use the following code to generate a pulldown for Priority ...
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I need a solution
Going around Altiris, especially Helpdesk for me, I want to work easy and efficiently. So far I have use PsPad which has good highlight posibilities, you can create ...
I need a solution
NS6 SP3-R10
HD6 60.308
In the article KB36225 is the following example for disableling the sellenrollment for Workers:
-> <credential ...
I need a solution
I have two HD systems. Most Admin Data for those are te same, some tasks, rules, etc are different.
So for backup/disaster-recovery/documenation etc, I want to ...
I need a solution
I have some questions on Service Desk 7. I have not been able to touch the Beta, so please induldge my ignorance...
After a real quick scan through Connect I ...
This issue has been solved