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Ever wonder how to keep Social Security Numbers (SSN) out of your Helpdesk 6.x environment. With the HDQUERY and REGEX below, you can safely mask all SSNs with X's. Hope this helps.   Here is the rule properties (see screenshot ...
Article by MarkWarmack | 04 Jun 2012 | 2 comments
I need a solution OK folks.  I need help.  I have tried everyone except the Connect Community; Microsoft for IIS, Symantec for NS/Helpdesk.  I am hoping someone else has seen this error ...
Forum Discussion by MarkWarmack | 09 Mar 2012 | 2 comments
I need a solution We do a lot of custom Helpdesk reports but I have a request that I am having trouble completing. We are trying to calculate the non-business hours that the ticket ...
Forum Discussion by MarkWarmack | 29 Aug 2011 | 1 comment
I need a solution We have a lot of custom Helpdesk NS reports but I have a request that I am having a hard time completing. We have Helpdesk 6.x Incident Rules (see attached) ...
Forum Discussion by MarkWarmack | 26 Aug 2011 | 0 comments
I need a solution We are trying to find if there is something we can do to our Helpdesk to keep a copy of the email process OR at least keep the email (XML file) that is rejected. ...
Forum Discussion by MarkWarmack | 04 Feb 2011 | 1 comment
I need a solution Trying to write a report to show HOW the incident was created, by one of three methods; email inbox harvesting, manually or  WinUser/custom form.  You can see the ...
Forum Discussion by MarkWarmack | 11 Jan 2011 | 3 comments
I need a solution Everyone - We created several new custom text boxes for our Helpdesk but the users want one of the boxes to automatically format to currency format.  For example, ...
Forum Discussion by MarkWarmack | 16 Apr 2010 | 0 comments