Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Search

Search results

I need a solution I would like to close all the tickets that are 30-90 days old at one time in 6.5. We are curently using 7.0 ? 1 ...
This issue has been solved
Forum Discussion by JoeBolster | 02 Sep 2010 | 3 comments
I need a solution Is there a way that anyone knows of to assign a ticket to many workers? Can this be done? If there is a project that is being worked on and a ticket is created can it ...
This issue has been solved
Forum Discussion by JoeBolster | 16 Jun 2010 | 3 comments
I need a solution has anyone seen this before and how does it get resolved. the ticket is locked cant edit it. thank you 1 ...
This issue has been solved
Forum Discussion by JoeBolster | 14 Jun 2010 | 5 comments
I need a solution how do i get my reassigned incident rule to send an email to the person who the ticket is getting reassigned to? 1 ...
This issue has been solved
Forum Discussion by JoeBolster | 10 Jun 2010 | 2 comments
I need a solution Is there a way to see who is actually using HD?? This is for the Help desk solution forum. 1 ...
This issue has been solved
Forum Discussion by JoeBolster | 05 Feb 2010 | 5 comments
I need a solution we are currently doing a domain migration. when i go into the admin screen within altiris helpdesk and choose work, list workers. i click on the worker to edit, then i ...
This issue has been solved
Forum Discussion by JoeBolster | 21 Jan 2010 | 1 comment
I need a solution How can I get my report to pull the open incidents from 2009. Currently my report is set up to pull last week, this week, next week. Since last week was 2009 and 2010 ...
This issue has been solved
Forum Discussion by JoeBolster | 04 Jan 2010 | 4 comments
I need a solution I set up a notification rule and an email template to be sent to workers that have incidents that are 30-90 days old. When and How does the rule get sent out to the ...
This issue has been solved
Forum Discussion by JoeBolster | 29 Dec 2009 | 3 comments
I need a solution im getting a syntax err near 'Number' does anyone know why?? the query is below. This is part of a report that when you select the field in the report it ...
This issue has been solved
Forum Discussion by JoeBolster | 02 Dec 2009 | 3 comments
I need a solution Hello All...Happy Holidays... I am looking for a report for the count of incidents by worker and category. Any ideas out there. ...
This issue has been solved
Forum Discussion by JoeBolster | 02 Dec 2009 | 3 comments