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I need a solution  It appears that the size of the comment being used as a parameter for a task is causing our task to fail.  Other than the maxRequestLength set in the web.config,  are ...
Forum Discussion by mccarthy.cw | 24 Aug 2009 | 2 comments
I need a solution  Our Altiris Helpdesk Solution currenty has KBI Totalbase version 6.0.105.  I have attempted to upgrade to 6.0.112 multiple times.  Altiris runs through the ...
Forum Discussion by mccarthy.cw | 20 Aug 2009 | 0 comments
I am running into problems with the knowledge base due to a validation rule.  Instead of going through the console to disable all the validation rules I created the query below: update wu_custom_instance set status = 'i' where ...
Blog Entry by mccarthy.cw | 26 Jun 2009 | 0 comments
Sometimes there is a need to reroute an existing incident when certain criteria are met. For example: An incident is created that multiple agents will have to work in a specific order.  A good example is a new employee who needs access to ...
Blog Entry by mccarthy.cw | 26 Jun 2009 | 0 comments
I need a solution  Where is the data stored regarding notification rules? 1 ...
This issue has been solved
Forum Discussion by mccarthy.cw | 24 Jun 2009 | 2 comments
I need a solution I have upgraded to Altiris Helpdesk Solution 6.0.308 and I receive this error when attempting to access the Service Catalog pages.  I understand what the error means ...
This issue has been solved
Forum Discussion by mccarthy.cw | 10 Jun 2009 | 3 comments
I recently upgraded altiris to 6.0.308. I received the error message below when testing creating a new incident. I found that the default values for customer_id and contact_id were incorrect. I changed both values to 1 (the default contact for new ...
Blog Entry by mccarthy.cw | 10 Jun 2009 | 0 comments