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I need a solution Getting the error "Incorrect syntax near 'AssetListAll'" when using the "Select an asset" button while editing an existing ticket or when ...
Forum Discussion by matzebru | 08 May 2014 | 0 comments
I need a solution Today I went to "Admin > E-mail Templates > List E-mail Message Templates" and the page is completely blank! I only have the "New" option to ...
This issue has been solved
Forum Discussion by matzebru | 27 Mar 2013 | 5 comments
I need a solution I recently began seeing errors similar to the following in the NS server logs: Jul 08 09:56:23  E  Background commit failed for incident #492400: ...
Forum Discussion by matzebru | 09 Jul 2012 | 6 comments
I need a solution We were on GroupWise 7.0.3 and we had it setup somehow so that when Helpdesk (ver 6.0.308) would process emails from our GroupWise Inbox, it would only create new ...
This issue has been solved
Forum Discussion by matzebru | 16 Jan 2012 | 2 comments
I need a solution Does anyone know how to reset the grid column widths in the My Helpdesk console to default widths, preferably on a per user basis? We have a user that had ...
This issue has been solved
Forum Discussion by matzebru | 18 May 2011 | 2 comments
I need a solution What happens when our current AUP for Helpdesk expires in July of 2012? I know our license will then be defunct and nothing will work anymore but I'm wondering ...
This issue has been solved
Forum Discussion by matzebru | 29 Sep 2010 | 2 comments
I need a solution Has anyone run into any problems with .net framework 4 and Helpdesk Solution 6.x? Doesn't exactly answer your question This doesn't exactly answer ...
Forum Discussion by matzebru | 28 Jun 2010 | 2 comments
I need a solution Is there a way to purge all of the Assets associated with a Contact? Some of our techs and users have all of the active assets they have historically logged into ...
This issue has been solved
Forum Discussion by matzebru | 01 Jun 2010 | 1 comment
I need a solution FYI ... in case you didn't see this announcement last week: Symantec End-of-Availaility Announcement - Altiris Helpdesk Solution (Endpoint ...
Forum Discussion by matzebru | 22 Dec 2009 | 0 comments
I need a solution  Has anyone seen this before?:   SELECT DISTINCT null FROM workitem WHERE (CONTAINS(title, 'AltirisAlbuquerque') OR CONTAINS(comment, ...
Forum Discussion by matzebru | 03 Dec 2009 | 0 comments