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Today I went to "Admin > E-mail Templates > List E-mail Message Templates" and the page is completely blank! I only have the "New" option to ...
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I recently began seeing errors similar to the following in the NS server logs:
Jul 08 09:56:23 E Background commit failed for incident #492400: ...
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We were on GroupWise 7.0.3 and we had it setup somehow so that when Helpdesk (ver 6.0.308) would process emails from our GroupWise Inbox, it would only create new ...
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Does anyone know how to reset the grid column widths in the My Helpdesk console to default widths, preferably on a per user basis?
We have a user that had ...
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What happens when our current AUP for Helpdesk expires in July of 2012? I know our license will then be defunct and nothing will work anymore but I'm wondering ...
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Has anyone run into any problems with .net framework 4 and Helpdesk Solution 6.x?
Doesn't exactly answer your question This doesn't exactly answer ...
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Is there a way to purge all of the Assets associated with a Contact? Some of our techs and users have all of the active assets they have historically logged into ...
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FYI ... in case you didn't see this announcement last week:
Symantec End-of-Availaility Announcement - Altiris Helpdesk Solution
(Endpoint ...
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Has anyone seen this before?:
SELECT
DISTINCT null
FROM workitem
WHERE (CONTAINS(title, 'AltirisAlbuquerque')
OR CONTAINS(comment, ...
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Has anyone experienced issues with the way the Helpdesk Worker Console appears in Internet Explorer after installing FireFox? The worker experiencing this issue has ...
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