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I need a solution I need one query that lists the Previus Assigned Queue and current Queue assigned.... Thanks 1 ...
This issue has been solved
Forum Discussion by Dber | 19 Jun 2009 | 2 comments
I need a solution I created one Notify Rule that sends e-mail to end user saying that the incident with the Status Resolved. In message (HTML) contains the line below: To ...
Forum Discussion by Dber | 18 Jun 2009 | 0 comments
I need a solution I need to know how to increase the size of the field "Category" of level 3 and 4. This is possible? Thanks. ...
This issue has been solved
Forum Discussion by Dber | 15 Jun 2009 | 4 comments
I need a solution Dears, How to configure E-mail Inbox of Altiris Helpdesk with MAPI (Messaging Application Program Interface) Exchange 2007? Tks I believe up until ...
Forum Discussion by Dber | 09 Jun 2009 | 1 comment
I need a solution I created one Notify Rule which send email when one incident is open. Incidents children are created and linked to the PARENT using the same contact, I need ...
Forum Discussion by Dber | 03 Jun 2009 | 1 comment
I need a solution I need to know how to: When a Worker select the category, an article of the KB should be displayed or attached on the incident when it is saved. I saw that ...
Forum Discussion by Dber | 21 May 2009 | 0 comments
I need a solution I need to make the "Due" field "view-only" for all Workers. How do? Similar forum of URL bellow with field the Priority ...
Forum Discussion by Dber | 16 Apr 2009 | 5 comments
I need a solution I want to use "Automation Rule" by Altiris Helpdesk to post Incidents (new ou update) to another helpdesk system that have webservices. I saw in Automation ...
Forum Discussion by Dber | 13 Apr 2009 | 0 comments
I need a solution Is there any incidents to export in XML format? I installed the ADSK, in I installed the ADSK, in IncidentManagementService> ViewIncident, Id put the ...
Forum Discussion by Dber | 01 Apr 2009 | 1 comment
I need a solution How to an incident with a given status, is no longer edit the status? Example: An incident with Resolved status is changed to Closed. With Closed status should ...
This issue has been solved
Forum Discussion by Dber | 31 Mar 2009 | 2 comments