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I need one query that lists the Previus Assigned Queue and current Queue assigned....
Thanks
1
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I created one Notify Rule that sends e-mail to end user saying that the incident with the Status Resolved.
In message (HTML) contains the line below:
To ...
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I need to know how to increase the size of the field "Category" of level 3 and 4.
This is possible?
Thanks.
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This issue has been solved
I need a solution
Dears,
How to configure E-mail Inbox of Altiris Helpdesk with MAPI (Messaging Application Program Interface) Exchange 2007?
Tks
I believe up until ...
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I created one Notify Rule which send email when one incident is open.
Incidents children are created and linked to the PARENT using the same contact,
I need ...
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I need to know how to:
When a Worker select the category, an article of the KB should be displayed or attached on the incident when it is saved.
I saw that ...
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I need to make the "Due" field "view-only" for all Workers.
How do?
Similar forum of URL bellow with field the Priority
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I want to use "Automation Rule" by Altiris Helpdesk to post Incidents (new ou update) to another helpdesk system that have webservices.
I saw in Automation ...
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Is there any incidents to export in XML format?
I installed the ADSK, in I installed the ADSK, in IncidentManagementService> ViewIncident, Id put the ...
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How to an incident with a given status, is no longer edit the status?
Example:
An incident with Resolved status is changed to Closed.
With Closed status should ...
This issue has been solved