Ever wish you could locate an easy to read Altiris project timeline and roadmap for any of the Altiris components? Ever wish that timeline included a list of features and the expected date of release? Well, if you answered yes to any of these ...
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How does Altiris determine how to assign licenses to a client computer? I know each computer gets a unique GUID when it is discovered. I am more curious about how ...
1.0 Creating a Worker or Role-Based Incident Watch List in Helpdesk
The purpose of this tutorial is to guide you through the creation of a Helpdesk mechanism allowing Altiris workers, arranged according to class or job role, to create incident ...
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Is it possible to create an incident watchlist in Altiris Helpdesk? We have a Helpdesk role that is charged with following up on stale and critical tickets, and I ...
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I have inhereted an Altiris Helpdesk 6.x platform where everyone has been left to interpret the incident fields as they wish. More specifically, when using queues, ...
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Altiris Version: 6.0.6074 (SP3 + R8)
I inherited a Helpdesk Solution platform that has tons of custom reports for tracking SLA metrices. The problem is that ...
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Altiris Version: 6.0.6074 (SP3 + R8)
I am searching for documentation that describes the Altiris Helpdesk Solution database schema. I was able to find the ...
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I am investigating a question on behalf of a user whereby they would like to create a workflow that uses a Microsoft Word document to pre-populate an Altiris Helpdesk ...