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  Let’s pretend for a moment that you’re on a business trip. You hear the boarding call for your flight and reach down to grab you laptop – only your laptop isn’t there. Whether it was left at security or snagged by another traveler in the terminal, ...
Blog Entry by Sean Yarger | 08 Jun 2011 | 0 comments
Attached is an export file with some cool new vPro tasks for Helpdesk. These tasks will invoke RTSM for a vPro-enabled machine. Just stage the XML file in a folder of your choice and import the tasks by selecting Admin/Import Admin Data. New ...
Download by Sean Yarger | 18 Apr 2007 | 0 comments
Altiris Helpdesk Solution will soon provide inherent capabilities to manage service request workflow, but until then many customers have asked about how such workflow could be configured using technology available in the product today. The solution ...
Article by Sean Yarger | 17 Nov 2006 | 15 comments
Many customers have requested the capability to perform scheduled maintenance functions for devices that require preventative maintenance intervals, such as printers. No such feature exists in Altiris Helpdesk today, but a little bit of ...
Article by Sean Yarger | 08 Aug 2006 | 7 comments
As of Version 6.0 of Inventory for Network Devices and Version 6.1 of Asset Control , there is no functionality to synchronize inventory data with Asset Control for asset types other than "Computer". This document details a ...
Article by Sean Yarger | 03 Aug 2006 | 1 comment
While Altiris Asset Management Suite does a fantastic job of managing capitalized assets, there isn't any functionality to manage expensed consumables such as keyboards, mice, toner, etc. The suggestions here cover the fundamentals as it ...
Article by Sean Yarger | 31 Jul 2006 | 8 comments
This example uses a few automation techniques available in Helpdesk to access data from any external source, such as an HR database, for the purpose of automating approvals on service requests. It also uses the Linked Servers feature of SQL Server to ...
Article by Sean Yarger | 27 Jul 2006 | 0 comments
This example uses a few automation techniques available in Helpdesk to access data from Asset Control for the purpose of automating approvals on service requests. At a high level the sequence of events is as follows: A service request is made ...
Article by Sean Yarger | 26 Jul 2006 | 12 comments