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I need a solution I've been scratching my head on this for a while now and though maybe someone could help me figure out the problem. I will have indicents that will be set ...
Forum Discussion by johnquinn | 30 Sep 2009 | 3 comments
I use the Service Request Form utility quite extensively in my helpdesk implementation. One of my favorite forms I made was the New Hire Request. I discovered a nice way to enhance the output so that you can read it easier. Of course ...
Blog Entry by johnquinn | 28 Jul 2008 | 2 comments
This tip is for those who use the Service Request Form utility in the Helpdesk Solution. I have been using this utility for a while now and have created several forms that have helped streamline several of our processes. One in ...
Blog Entry by johnquinn | 21 Jul 2008 | 1 comment
Are you looking for a way to filter the view a user sees in the Winuser console? Looking for a specific ticket can be overwhelming when you have to sift through every single ticket you've opened. Sorting those tickets would be a neat ...
Blog Entry by johnquinn | 02 Jul 2008 | 1 comment
I was trying to set up an e-mail template today with an attachment that was nearly 8MB in size. Upon trying to attach the file, I got an error message: "Maximum request length exceeded." Details: Application_OnError - ...
Blog Entry by johnquinn | 23 Jun 2008 | 5 comments
I see there is a task in the HelpDesk which will take you directly to the built-in e-mail functionality. I was wondering if this could be modified to have pre-defined data sent to it, namely a specified contact in the These Addresses field and a ...
Forum Discussion by johnquinn | 18 Jun 2008 | 1 comment
I came across an interesting little modification that I thought I would share. Perhaps some might find this useful. I discovered a way to color code the comments made by Guest users in incidents. You create an incident rule it ...
Blog Entry by johnquinn | 10 Jun 2008 | 0 comments