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Field labels and other text in Helpdesk Solution pages and dialogs can be displayed in different languages based on the local setting in the user's browser. The default language is English, and German, French, Spanish, Brazilian ...
Article by John Doyle | 19 Jun 2007 | 3 comments
Here's some code to allow you to attach existing documents to an incident using Incident Rules, Automation Rules or Tasks. It can also be used to add an attachment to a Quick Incident. How this works Attachments are stored in a ...
Blog Entry by John Doyle | 25 May 2007 | 4 comments
The HISTORY_LIST macro allows you to create a HTML table in e-mails that you send out from the Helpdesk containing the complete history of a workitem. The following example, taken from the reference manual, shows how to create a simple table. ...
Blog Entry by John Doyle | 11 Jun 2007 | 7 comments
It's a strange thing, but in the English speaking world—although we share the same language—when it comes to writing dates we often do things opposite. What 6/2/2006 means to you depends on where you come from. For someone from the US, it means the ...
Blog Entry by John Doyle | 05 Jun 2007 | 0 comments
In the standard Helpdesk code, the winuser console (My Helpdesk Console) provides end users with a dropdown list which will allow them to specify the name of the asset that has the problem. This is populated by the list of assets associated with the user ...
Blog Entry by John Doyle | 05 Jun 2007 | 7 comments
The number of people using Firefox is growing fast*, and rightly so, as it is a very capable browser. Out of the box, .NET 1.1 does not support Firefox and many of the other more modern browsers, so they are treated as downlevel browsers. The ...
Blog Entry by John Doyle | 18 May 2007 | 5 comments
When you create or edit an incident in the Altiris Helpdesk, pressing the Tab key from the textbox labeled Title: takes you to the control bar when it really should take you to the textbox labeled Comments: . To correct this you will need to edit ...
Blog Entry by John Doyle | 26 Jul 2006 | 5 comments