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I need a solution I setup and configured the satisfaction survey for helpdesk. Created the trigger and routing rules. It works fine for our employees when they are logged into a machine ...
Forum Discussion by Jeanne | 14 Dec 2010 | 1 comment
I need a solution When a worker emails a customer from our account a solution the user gets the email from the worker. We would like this to be the service desk default email instead. ...
This issue has been solved
Forum Discussion by Jeanne | 06 Apr 2010 | 4 comments
I need a solution I imported our users (contact) using the AD import tool this worked fine however in AD we do not list some specific information such as location, phone number, I ...
Forum Discussion by Jeanne | 23 Sep 2009 | 1 comment
I need a solution We currently upgraded the Notification Server to 6.5 and moved our NS server into our active directory domain structure. I like that I can assign tasks to the AD ...
Forum Discussion by Jeanne | 28 Jul 2009 | 1 comment
I work at a school we have limited funds for IT expenses and I am trying to use the service desk to it's full potential we currently own 8 licenses and have about 20 workers in various areas of the college. I replaced our old Helpdesk product HEAT ...
Idea by Jeanne | 28 Jun 2009 | 5 comments
Using Helpdesk Console 6.5 Supposedly workers can add new queries by modifying an existing query or creating your own SQL expressions. The Clone icon brings up the New Query page pre-populated with the properties of the selected query. This lets you ...
Blog Entry by Jeanne | 27 Jun 2009 | 0 comments
A call ticket is generated from my system and I can not find out where it comes from it is generated daily it comes in Assigned: level 1 |Category: How to Priority: ASAP|Urgency: High|Impact: High|Type:Other| Status:Planned|Owner:Altiris Inventory ...
Forum Discussion by Jeanne | 27 Jun 2008 | 1 comment
I need a solution We are using CMS level 1 and the helpdesk we do not have active directory. The administrative password has been compromised and must be reset I just want an easier way ...
This issue has been solved
Forum Discussion by Jeanne | 10 Apr 2008 | 5 comments
I have my emails coming into the Helpdesk. We use a email portal pop3 account for email. I am not sure how to setup for outgoing responses. Helpdesk opens an outlook window and we are not using outlook so it is not configured so you do not get a send ...
Forum Discussion by Jeanne | 09 Apr 2008 | 0 comments