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Spent the last couple of hours looking into an issue with the Altiris 6 Helpdesk. As I couldn't find the issue reported elsewhere, and its bitten me before I thought I'd just pop this in the blog. In summary,  be aware that for practical ...
Blog Entry by ianatkin | 20 Feb 2013 | 0 comments
I attended a SQL Server user group just before christmas and I found it pretty illuminating. Well worth the trip out. Altiris administrators have to wear many hats, and SQL Server knowledge is more than useful -it's critical for a smooth running ...
Blog Entry by ianatkin | 16 Jan 2012 | 1 comment
When creating complex email reports, one thing you can find yourself repeatedly doing is munging SQL SELECT statements into a format suitable for HTML presentation. Today's download contains a SQL stored procedure which simplifies reporting by ...
Download by ianatkin | 19 Sep 2011 | 0 comments
This one has been brought up before I think. However, it would certainly be  beneficial to be able to trade in Connect points at a "Symantec Shop" where we could trade for, Discounted product training Training Materials Vision ...
Idea by ianatkin | 05 Nov 2010 | 1 comment
In a  recent article , I showed how you could identify duplicate contacts in the Helpdesk database and then migrate the incidents off the extraneous identity. At the close of the process the duplicate contact can be deleted, which is all fine until the ...
Article by ianatkin | 06 May 2009 | 0 comments
I need a solution  Hi, Has anyone got a workaround in dealing with quotes in contact names like Ian O'Danny  ? We have quick tasks configured to execute functions which ...
Forum Discussion by ianatkin | 29 Apr 2009 | 0 comments
In large environments, users sometimes change their email addresses as they migrate from department to department. This can cause a headache in areas where a pucker Identity Management system isn't in place. The result can often be that a single ...
Article by ianatkin | 27 Apr 2009 | 5 comments
I need a solution Hi, I'm struggling to remove the Cyrillic emails from our helpdesk. I've tried matching on Cyrillic characters directly and the mails still flow through. ...
This issue has been solved
Forum Discussion by ianatkin | 24 May 2010 | 4 comments
I need a solution When our helpdesk staff open up their worker window in IE, they often spawn tickets of interest in separate IE windows by using 'Open in new Window'. ...
Forum Discussion by ianatkin | 22 May 2010 | 1 comment
The simplest way for organisations using Notification Server to populate their Altiris Helpdesk with users and computers is to use the built-in syncronisation feature in the Altiris Console. Once enabled, this will keep your Helpdesk user and computer ...
Article by ianatkin | 23 Feb 2008 | 7 comments