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I need a solution Hi There, We have customised the helpdesk guest form with the facility to attach documents.  This works without problems.  However when we sit the form in an ...
Forum Discussion by sdunn | 17 Dec 2010 | 0 comments
I need a solution Hi, Can anyone tell me what the character limit is on the comment box in helpdesk solution?  Is it customisable? Thanks. I don't think it has one ...
Forum Discussion by sdunn | 11 Nov 2010 | 2 comments
I need a solution Hi there, Can anyone tell me how I reverse the following script: /*Start SQL code*/ update contact set is_imported=0 resource_guid=0x0 where nt_it like ...
Forum Discussion by sdunn | 29 Oct 2010 | 0 comments
I need a solution Hi There, We currently use helpdesk solution v6 sp5 and have up until now imported all our helpdesk contacts through our LDAP directory.  We now have an ...
Forum Discussion by sdunn | 30 Sep 2010 | 0 comments
I need a solution Does anyone know how to increase the number of quick incidents listed in the dashboard? It would appear the maximum is 10. Any help appreciated. After you ...
Forum Discussion by sdunn | 23 Aug 2010 | 1 comment
I need a solution We've been doing some customization on the default helpdesk guest console with a view to using it in our organisation.  We''ve added custom ...
Forum Discussion by sdunn | 26 Jul 2010 | 1 comment
I need a solution Hi there, How would I go about modifying the admin report so that the 'CLOSED' heading reflects 'closed_by_owner' as opposed to 'closed by ...
This issue has been solved
Forum Discussion by sdunn | 01 Dec 2009 | 2 comments
I need a solution Hi there, Is it possible to hide the worker's names from the 'assigned' field?  Our helpdesk supervisor only wants the queues visible. Many ...
This issue has been solved
Forum Discussion by sdunn | 01 Dec 2009 | 4 comments
I need a solution Is there a'ny way to automatically make the owner field match the 'assigned' field.  eg assigned to 'DESKTOP' therefore owner ...
This issue has been solved
Forum Discussion by sdunn | 30 Nov 2009 | 5 comments
I need a solution Can anyone tell me how I change the query on the helpdesk dashboard ‘open incidents assigned to me and modified in the report period: all dates’ to be ‘open incidents ...
This issue has been solved
Forum Discussion by sdunn | 11 Nov 2009 | 4 comments