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I need a solution Does anyone know if there is a way to close all tickets regardless of status? I'd like to close these so that I can migrate them over to servicedesk. ...
Forum Discussion by Justin Dybedahl | 08 Apr 2014 | 1 comment
I need a solution Hello, Could any body help?   I am trying to use Ian's Stored procedure to convert SQL Table into HTML but I am getting Msg 102, Level 15, ...
Forum Discussion by gasongo | 17 Mar 2014 | 2 comments
I need a solution HI i need to retrieve incident info from webservice .i need to pass sql query to webservice and retrieve details . kindly provide details that where i need to ...
Forum Discussion by karthi_kumar_b | 17 Feb 2014 | 1 comment
It is simple to display a warning clicking a button.  For example enable 'Ask Confirmation' in the fuctionality tab for the button 'Close'.   Does anyone know how to apply the same warning for using clicking the ...
Idea by Dan B | 06 Feb 2014 | 0 comments
Today marks the last day that my community status will display Symantec Employee. I will endeavour to maintain a community presence; however, I do not know how frequent this will be. SK - thanks for all of your SK - thanks for all of your ...
Blog Entry by SK | 31 Jan 2014 | 5 comments
There is a need to be able to re-open tickets that are resolved immediately .  Although in an ideal world these tickets would not need to be re-opened that is not always the case.  There are many situations where a helpdesk analyst may think a fault ...
Idea by Dan B | 29 Jan 2014 | 0 comments
Although this report was created for 6.x, it does still run on 7.x as well. Its dropdowns allow you select the type of action as well as the user you are interested. It also has a dialog box where you can enter the number of days you wish the ...
Download by SK | 22 Jan 2014 | 13 comments
How to assign security to a Role so that it can open the Resource Selector in order to either add or exclude resources to a collection?   01 Create a Role with these Global Privileges.   ...
Article by SK | 16 Jan 2014 | 0 comments
I need a solution I have this report and the data that feeds it comes from this query at the bottom of the page. I want a report to prompt the user at run time with a date picker ...
Forum Discussion by mercy_chicago | 05 Dec 2013 | 1 comment
I need a solution I would like to calculate how long Incidents on average stay assigned to a queue so we can track team efficiency.  I can easily write a SQL query to pull the Incident ...
Forum Discussion by CygnusX-1 | 19 Nov 2013 | 0 comments