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I need a solution Need a way for the end user to close out their ticket if they solve the problem before the ServiceDesk person contacts them.  I'm sure this is a permissions ...
Forum Discussion by phoward74 | 11 Mar 2015 | 3 comments
In this Article I will explain how to use the REST Generator within Workflow 7.6. I'm going to be using the RESTful APIs available in to us from http://swapi.co/ . The Star Wars API. A little background: REST or Representational ...
Article by AlexHedley | 06 Mar 2015 | 2 comments
I need a solution I have looked everywhere and through the different workflow projects and can't find where to do this?  I'm sure I'm overlooking something.  Does anyone ...
Forum Discussion by phoward74 | 15 Jan 2015 | 10 comments
I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem?  We've discovered an issue ...
This issue has been solved
Forum Discussion by phoward74 | 14 Jan 2015 | 5 comments
I need a solution I need clarification on OS Support for Server 2012r2for Service Desk.  According to the (ITMS_Platform_Support_Matrix_06_Nov_2014) PDF and the ...
This issue has been solved
Forum Discussion by lotsill | 05 Jan 2015 | 2 comments
I need a solution So we want to have another url as our servicedesk portal page.  We have setup DNS so the servername.domain.com and newurl.domain.com point to the same ip.  We want the ...
This issue has been solved
Forum Discussion by phoward74 | 30 Dec 2014 | 4 comments
I need a solution We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body.  We have a phone system that when the support ...
Forum Discussion by phoward74 | 18 Dec 2014 | 1 comment
I need a solution Hi All Can someone help me by pointing me in the right direction for the database schema for Altiris Client Management Suite and Altiris Servicedesk 7.5? ...
Forum Discussion by MartyDLT | 08 Oct 2014 | 4 comments
I need a solution Hi All, Does anyone kno wwhere i can find instrcutions on how to alter the Customer Satisfaction survey form in 7.5. I have looked but can only find instructions ...
This issue has been solved
Forum Discussion by ABrain | 01 Oct 2014 | 4 comments
Dear Symantec, Thank you so much for the really useful document which describes the long list of "Point fixes For ServiceDesk 7.5 SP1": http://www.symantec.com/docs/TECH212326 The thing is, I recently applied a load of the point ...
Idea by QuietLeni | 16 Sep 2014 | 0 comments