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Continuing our commitment to help users get the most value out of the Endpoint Management solutions, our product teams are now sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions ...
Article by meggie_woodfield | 01 Jul 2015 | 3 comments
I need a solution Hi Guys!!! Is there a document to know what ITIL version does SD 7.5 and 7.6 use? Thanks in advance! Hi Marilou The main processes Hi Marilou ...
Forum Discussion by Marilou | 01 Jul 2015 | 3 comments
I need a solution Hello, ServiceDesk 7.5 partly supported other languages, where some text was in English and other text was in French on the same screen.  Does anyone know if ...
Forum Discussion by nande1965 | 25 Jun 2015 | 5 comments
I need a solution So I've created a workflow and published it.  The link works fine and has been tested by different groups in our company.  I am now trying to create a new folder ...
Forum Discussion by phoward74 | 18 Jun 2015 | 1 comment
I do not need a solution (just sharing information) ServiceDesk 7.6 feature highlights include: Active Directory Forest Support and Improved Synchronization Speeds. Global ...
Forum Discussion by Triinu Gross | 10 Jun 2015 | 0 comments
The goal of this article. To give an overview on how reset Password project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is not to give an ...
Article by toomas | 21 May 2015 | 0 comments
The goal of this article. To give an overview on how Request Access to Network Share project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is ...
Article by toomas | 21 May 2015 | 0 comments
I need a solution Need a way for the end user to close out their ticket if they solve the problem before the ServiceDesk person contacts them.  I'm sure this is a permissions ...
This issue has been solved
Forum Discussion by phoward74 | 11 Mar 2015 | 3 comments
In this Article I will explain how to use the REST Generator within Workflow 7.6. Follow up articles Using the REST Generator (GET) in Workflow 7.6 with Mobility Suite Using the REST Generator (Headers) in Workflow 7.6 with ...
Article by AlexHedley | 06 Mar 2015 | 4 comments
I need a solution I have looked everywhere and through the different workflow projects and can't find where to do this?  I'm sure I'm overlooking something.  Does anyone ...
Forum Discussion by phoward74 | 15 Jan 2015 | 10 comments