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Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
Idea by QuietLeni | 18 Aug 2014 | 0 comments
I need a solution All, Here is the scenario:  Two Domains (A & B) Domain A is where all of the Symantec Products are managed and housed (ServiceDesk, SMP, & such) ...
This issue has been solved
Forum Discussion by phoward74 | 07 Aug 2014 | 2 comments
I do not need a solution (just sharing information) Hello everyone,   You can find references to all ServiceDesk 7.5 SP1 documentation in the following Connect article. Please ...
Forum Discussion by @nkit | 18 Jun 2014 | 0 comments
ITMS 7.5 SP1 product documentation links are as follows: Documents Location IT Management Suite 7.5 SP1 Hotfix   IT Management Suite 7.5 SP1 HF1 Release Notes    DOC7555 ...
Article by @nkit | 04 Jun 2014 | 0 comments
I've been trying to wrestle with ServiceDesk components for a long time and while I can usually figure them out, there is no real documentation on most of them, especially the ones new to 7.5. There also appears to be no documentation on which ...
Idea by jpellet2 | 20 May 2014 | 0 comments
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Good Morning, We are having an issue with Service Desk Email monitoring.  Recently we enabled our Email notification service in Service Desk and now we are getting ...
Forum Discussion by jjohn1022 | 04 Apr 2014 | 13 comments
Dear Symantec, I have been reading the "ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide" at the URL below and in it, it starts talking about "ServiceDesk", but then keeps mentioning "Symantec Endpoint ...
Idea by QuietLeni | 04 Apr 2014 | 4 comments
I need a solution Hello, We have a custom workflow failing intermittently with below error logs. This has started after we upgraded our Altiris environment to 7.5. Our SD ...
This issue has been solved
Forum Discussion by snm1502 | 19 Mar 2014 | 5 comments
I need a solution Hello, We have upgraded our Altiris environment to 7.5 last weekend and SD was already on 7.5. I am unsure if the issue is because of that, however, we are unable ...
This issue has been solved
Forum Discussion by snm1502 | 17 Mar 2014 | 3 comments