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I do not need a solution (just sharing information) Symantec Servicedesk Solution 8.0 HF 1 is now available via SIM.   Following are the highlights of this release: Addressed ...
Forum Discussion by Triinu Gross | 29 Apr 2016 | 0 comments
I need a solution Hi Everyone, I need documentation about backup Policy and Restore for Service Desk 7.5 and CMS. Would great help us. Thanks, ...
This issue has been solved
Forum Discussion by john_carmino | 04 Apr 2016 | 2 comments
I need a solution Hi, First time posting so apologies if I haven't given enough information or I am asking in the wrong location. We are currently running Service Desk 7.5 ...
Forum Discussion by iamconrad | 24 Mar 2016 | 2 comments
I do not need a solution (just sharing information) Symantec ServiceDesk 8.0 documentation is available at the following URLs: Release Notes for 8.0 HF1 ...
Forum Discussion by Triinu Gross | 15 Mar 2016 | 1 comment
I need a solution Long story short is that I've looked everywhere inside of ServiceDesk to recreate this on a different page.  Would someone please explain to me where and how to ...
Forum Discussion by phoward74 | 05 Nov 2015 | 1 comment
Original article is posted  here . Using placeholders in HTML forms is simple enough, but when building Workflow forms, the “placeholder” attribute is not made available to us in the designer. Using a javascript body onload event, we have a ...
Article by africo | 01 Oct 2015 | 0 comments
Original article is posted  here . Buried in this process are way too many static values. Don’t judge my sprawling process. I was still finding my sea legs. When I first started developing Workflows, especially processes that ...
Article by africo | 01 Oct 2015 | 0 comments
Original article is posted  here . While the Workflow Form Builder component has options for “processing” messages, I needed more flexibility with dynamic data.  The standard “Processing Message” field at the form level is a static text box: ...
Article by africo | 01 Oct 2015 | 0 comments
Original article is posted  here . A while ago I had a Workflow process, in which I used a form, on which I had a group of CheckBoxes.  The business process for the workflow demands that out of the 5 CheckBoxes, only one may be selected. ...
Article by africo | 01 Oct 2015 | 0 comments
After I gained a bit of experience with Workflow, I began to attempt to tackle more complex processes.  While developing these, I ended up with a sprawling mess of a canvas, duplicate evaluations and actions, and path lines jumping all over the place and ...
Article by africo | 01 Oct 2015 | 5 comments