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Dear Symantec, Thank you so much for the really useful document which describes the long list of "Point fixes For ServiceDesk 7.5 SP1": http://www.symantec.com/docs/TECH212326 The thing is, I recently applied a load of the point ...
Idea by QuietLeni | 16 Sep 2014 | 0 comments
Dear Symantec, Thank you so much for all of the efforts that you have put into the latest releases of SMP 7.5, etc and for the updated documentation. However, although most of the documentation has been upgraded, these documents, showing the ...
Idea by QuietLeni | 19 Aug 2014 | 0 comments
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
Idea by QuietLeni | 18 Aug 2014 | 0 comments
Dear Symantec, Thank you so much for the wonder that is SMPDiag! It is so useful for preparing for 7.5 upgrades, however, you need to click into the tests to find out which ones are specifically important for SMP 7.5 upgrades and we could miss them ...
Idea by QuietLeni | 28 May 2014 | 0 comments
Dear Symantec, I have been reading the "ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide" at the URL below and in it, it starts talking about "ServiceDesk", but then keeps mentioning "Symantec Endpoint ...
Idea by QuietLeni | 04 Apr 2014 | 4 comments
Dear Symantec, I have been looking at the process of setting up permissions for people in Enterprise Vault 10.0.0.4 and I came to the section of "Authorization Rule". This looks very useful and there is a small amount of help for this: ...
Idea by QuietLeni | 26 Mar 2014 | 0 comments
Dear Symantec, Deployment Solution 7.5 has changed a lot in the latest version and the process for creating PXEBoot configurations is long and frought - many people have mentioned issues like the SMA taking a long time to build the PXE Boot configs ...
Idea by QuietLeni | 05 Mar 2014 | 3 comments
I need a solution Dear Symantec, I have a Windows Service Workflow that I want to publish so that I can install it on a server. I used to be able to go to: File->Publish ...
This issue has been solved
Forum Discussion by QuietLeni | 03 Dec 2013 | 2 comments
I need a solution Dear All, I have been delving into the components that make up the new Service Desk. The regular component libraries do a lot of the work, but there are lots more ...
This issue has been solved
Forum Discussion by QuietLeni | 06 Mar 2013 | 2 comments
Dear Symantec, I often create reports where the Report Generator makes very narrow columns (with just 1 character) very wide and wide columns with 50 characters too narrow and it annoys others that use them. I have found this question and answer ...
Idea by QuietLeni | 15 Feb 2013 | 1 comment