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Installation: Basic Workflow Overview Video Getting Started with Workflow : Installation   Service Request Template Videos (great for getting started with Workflow): Create a Workflow using the Service Catalog ...
Article by Jason Short | 28 Mar 2013 | 8 comments
Documentation: Symantec™ ServiceDesk 7.5 Release Notes Symantec™ ServiceDesk 7.5 Implementation Guide Symantec™ ServiceDesk 7.5 User Guide   AD Sync Videos: Active Directory Sync Setup in Process ...
Article by Jason Short | 26 Mar 2013 | 2 comments
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket.   Video Overview: 1) Create Process Profile 2) Modify ...
Video by Jason Short | 24 Sep 2012 | 0 comments
This video is the first in a two part series demonstrating how to add custom fields to Incident Management.   Video Overview: 1. Open Feeder Forms Project 2. Create ...
Video by Jason Short | 24 Sep 2012 | 1 comment
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to ...
Video by Jason Short | 24 Sep 2012 | 0 comments
  Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default ...
Video by Jason Short | 13 Sep 2012 | 1 comment
This four part video series will demonstrate how to utilize the Service Catalog Request Template to create a fully functional Request, Approval and Fulfillment process from scratch ...
Video by Jason Short | 11 Sep 2012 | 3 comments
This four part video series will demonstrate how to utilize the Service Catalog Request Template to create a fully functional Request, Approval and Fulfillment process from scratch ...
Video by Jason Short | 11 Sep 2012 | 0 comments
This four part video series will demonstrate how to utilize the Service Catalog Request Template to create a fully functional Request, Approval and Fulfillment process from scratch ...
Video by Jason Short | 11 Sep 2012 | 0 comments
This video describe the process for creating and managing Service Queues in ServiceDesk. Manage Service Queues.mp4 ...
Video by Jason Short | 11 Sep 2012 | 5 comments