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I need a solution Hi Guys, Really need some help here....anyone been able to Route an email based on the Location or Department when a Incident is created via emai? By default ...
This issue has been solved
Forum Discussion by yabru | 06 Jun 2011 | 9 comments
I need a solution Lets say i've created a new Workflow Project and in turn published it to a new Virtual Directory. If i wanted to remove this, is it is as simple as Opening ...
This issue has been solved
Forum Discussion by yabru | 05 Jan 2011 | 1 comment
I need a solution Hi, Anyone know which workflow project this Email component is in? Anyone? Not sure if the Engineers are actually receiving this email alert when a call ...
Forum Discussion by yabru | 09 Oct 2010 | 3 comments
I need a solution Hi, Hoping for a quick answer here (just point me in the right direction) Trying to get more out of logging an Incident by Email. We have User who are ...
Forum Discussion by yabru | 08 Oct 2010 | 7 comments
I need a solution Hi, Is anyone able to elaborate on this. Documentation doesnt give a great indication. We need to be able to use Round Roin, so that the Engineer with the ...
This issue has been solved
Forum Discussion by yabru | 06 Oct 2010 | 1 comment
I need a solution Hi, Maybe this is a stupid question, but in each Monitor Policy there are three tabs, Rules, Detection and Actions. Within the Actions tab you can define a ...
This issue has been solved
Forum Discussion by yabru | 04 Aug 2010 | 2 comments
I need a solution Hi, Anyone got this successfully installed so far? The Analysis part seems to get accepted but then doesnt like the Reporting Virtual directory path... I ...
This issue has been solved
Forum Discussion by yabru | 03 Aug 2010 | 4 comments
The abilty to expand on the functionality in the CMDB. For example its great that we can currently create reports in the Service Desk based on Department and Location, but what if we needed to report on a 'group' of locations such a Region or ...
Idea by yabru | 27 Jul 2010 | 0 comments
I need a solution Hi, Is the default email working for ayone when an incident goes into the 'Warn' stage? Documentation suggests this should automatically send an ...
Forum Discussion by yabru | 07 Jul 2010 | 2 comments
I need a solution Hi, Once connected to a remote PC using PcAnywhere, is there a way to prevent the user from righ clicking the displayed Agent and choosing 'disconnect' ? ...
Forum Discussion by yabru | 02 May 2010 | 2 comments