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In Clearwell when a user requests a Search while Post-Processing on a case is taking place, they are presented with an error message: Unable to process your request. If the problem persists, contact your administrator. [#41025] QueryEngine ...
Idea by danhartley2007 | 15 Sep 2014 | 2 comments
I suggest that Clearwell should provide an option to produce individual tagged items without preserving a family tree. One should be able to produce individual relevant items by breaking a family. This is available in 8.0 for This is available ...
Idea by VermaP | 01 Aug 2014 | 1 comment
It would be better if the permissions/roles traversed throughout all of the modules in Clearwell (i.e. a role that has collections access and/or legal hold access are only applicable to the case that a user is assigned versus collections being a ...
Idea by Lindsey L | 26 Jun 2014 | 1 comment
Today, we have to create two legal hold notices for every case, because we have custodians (senior leadership) who do not have escalation managers listed on their Clearwell account.  However, if we have a single legal hold notice (with both custodians ...
Idea by Lindsey L | 21 Mar 2014 | 1 comment
When emails with multiple attachments are displayed in Review Mode, the attachments are not displayed in any apparent order. If reviewers have to stop work, it's difficult for them to find where they left off if they are in the middle of tagging a ...
Idea by Sam Segar | 19 Feb 2014 | 1 comment
There should be an option to Export FSA Archive to original location or Another location option similar to mailbox archive Export from Admin Console. There are times where Customer decomissioned a file server without migrating placeholders into another ...
Idea by ia01 | 11 Apr 2013 | 3 comments
Most of the times, we need to find out which mailboxes were processed in last scheduled archiving run and how much it has archived. We get to know what will be archived in next run by running the Mailbox archiving task in Report mode. But to confirm ...
Idea by Advisor | 08 Mar 2013 | 4 comments
In Clearwell, the Case Name field has a 35 character limit. The Legal Hold Name field, however, has unlimited characters. This inconsistency causes frustration for paralegals entering caes and holds into the system, especially if they enter a Hold before ...
Idea by Rickrob | 21 Feb 2013 | 1 comment
I'm sure you've all come across this one. I want to tag a set of search results, but I don't have a tag made for it yet! Users with tag definition permissions should be able to add a tag 'on the fly' (from the tagging ...
Idea by athorn | 19 Feb 2013 | 7 comments
It would be nice to be able to define custome fields at the case level I.e. Attorney Names, Paralegal, etc and call these fields out when creating a litigation hold notice. There are some built-in ones including {HOLDNAME}, but this would allow ...
Idea by Max_S | 13 Feb 2013 | 3 comments