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I need a solution Hello Are there any videos on how to configure the Service Desk 7.5 platform? Thank you in advance 1 ...
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Forum Discussion by efyuze | 20 May 2015 | 2 comments
I need a solution We have a customized form we use for reassigning subtasks. We are having issues with someone typing in the name of the user/group to reassign, then hitting enter; ...
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Forum Discussion by StevenB. | 11 May 2015 | 3 comments
I need a solution Hello All, I am trying to edit some content in "submit request" tab. Specifically the text under "report incident" to be more intuitive ...
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Forum Discussion by KSchmeck | 10 Apr 2015 | 3 comments
I need a solution Hi, We are running Service Desk 7.5 and i would like to change the Satisfaction Survey email to contain a link direct to the survey page and not the incident ...
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Forum Discussion by ABrain | 08 Apr 2015 | 2 comments
I need a solution Hello all, I was wondering if anyone finds it very annoying in SD that there are no drop downs for affected user and affected department when creating a ticket. ...
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Forum Discussion by KSchmeck | 01 Apr 2015 | 3 comments
I need a solution We have upgraded to ServiceDesk 7.5 SP1, and have issues with subtasks being deleted. If we close out the parent ticket, it will delete all subtasks from the ticket. ...
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Forum Discussion by StevenB. | 24 Mar 2015 | 2 comments
I need a solution Need a way for the end user to close out their ticket if they solve the problem before the ServiceDesk person contacts them.  I'm sure this is a permissions ...
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Forum Discussion by phoward74 | 11 Mar 2015 | 3 comments
I need a solution We really like the Manage Incidents tab in SD 7.5, its a lot better than search on 7.1 as I've said before on the forums. What I wonder is if there's a way ...
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Forum Discussion by jpellet2 | 23 Feb 2015 | 3 comments
I need a solution Every now and then a task is created but no group or person is assigned to this task. This task will not appear in anyone's tasklist so I want to track these. ...
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Forum Discussion by Koen van Carglass | 10 Feb 2015 | 4 comments
I need a solution I am trying to edit one of the proyects in workflow but its giving me this error. any ideas how to fix this? I am a noob with service desk. :p ...
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Forum Discussion by GSM2588 | 09 Feb 2015 | 5 comments