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I need a solution We are working on rolling out ServiceDesk 7.5 SP1. Our organization doesn't see the benefit in using the Impact\Urgency matrix to calculate the Priority level ...
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Forum Discussion by matzebru | 26 Aug 2014 | 4 comments
I need a solution Hi, I changed the name of the group "Support" on "Support_old" and when I try to login on ProcessManager error "Server Error in ...
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Forum Discussion by Olga Kachalova | 15 Aug 2014 | 2 comments
I need a solution Has anyone had issues after classifying an EM ticket successfully the IM equivalent stays in awaiting response status? This occured after upgrading to the newest ...
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Forum Discussion by thawk | 13 Aug 2014 | 5 comments
I need a solution All, Here is the scenario:  Two Domains (A & B) Domain A is where all of the Symantec Products are managed and housed (ServiceDesk, SMP, & such) ...
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Forum Discussion by phoward74 | 07 Aug 2014 | 2 comments
I need a solution Scenario: We have incidents that are automatically generated from incoming e-mail alerts. We might see 100 incidents in one day that all map in to the same problem ...
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Forum Discussion by INT_RND | 18 Jul 2014 | 2 comments
I need a solution Most of the Information synces up but for some reason emloyeeNumber will not sync.  I can open AD Explorer and log in to AD with application identity and see it ...
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Forum Discussion by Kevin Shilling | 15 Jul 2014 | 6 comments
I need a solution Hello everyone, when attempting to access ServiceDesk externally, I'm being prompted to authenticate before entering SD credentials. If I cancel or ...
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Forum Discussion by africo | 08 Jul 2014 | 2 comments
I need a solution Change custom data in Edit incident form.   I have added custom data following this article: https://www-secure.symantec.com/connect/articles/h... ...
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Forum Discussion by Callander | 29 Jun 2014 | 5 comments
I need a solution hello everyone, after adjusting a ServiceDesk installation from http to https, i'm unable to adjust the "Integrated Authentication URL" in the ...
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Forum Discussion by africo | 11 Jun 2014 | 5 comments
I need a solution Hi All, I have to add Header and Footer in all emails from Servicedesk, can any one let men know how to configure header and footer for all outgoing email in ...
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Forum Discussion by vicky72 | 10 Jun 2014 | 2 comments