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I need a solution Can someone please confirm what the minimum version the user need to user ServiceDesk? I have read some places its only IE 10 and above and other its 7/8/9 ...
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Forum Discussion by Michael19 | 21 Jan 2016 | 2 comments
I need a solution Hi, I am trying to install Servicedesk 7.6 its successfully installs the workflow server but when try to install Servicedesk it gives error as "Workflow ...
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Forum Discussion by hussainshah | 18 Nov 2015 | 3 comments
I need a solution This question is two fold.  The first is a result of me trying to fix the second. I was troubleshooting an issue with users not able to click the "Open ...
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Forum Discussion by Charles Rathert | 05 Nov 2015 | 5 comments
I need a solution Hi I recently implemented the multiple mailbox monitoring processes within SD 7.6. Now no emails are being processed and I'm getting this error in the ...
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Forum Discussion by Ilze | 04 Nov 2015 | 4 comments
I need a solution Hi, guys! I need reset the SLA when the ticket of Incident is reassigned to a new queue. It is my first time with ServiceDesk 7.5. We have any nivels SLA ...
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Forum Discussion by melina.pereira | 21 Sep 2015 | 1 comment
I need a solution Hi, We have recently upgraded to 7.6 and I'm trying to create a report using the report builder in 7.6. I would like to add the Process Age and ...
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Forum Discussion by Ilze | 10 Sep 2015 | 12 comments
I need a solution Hi, Please assist Since upgrading our ServiceDesk environment from 7.5 to 7.6, not all the rulesets for INCIDENT-MGMT are being displayed. I've replaced the ...
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Forum Discussion by Ilze | 08 Sep 2015 | 4 comments
I need a solution What the subject says.  I have completely blanked all permissions for a test user.  Threw him in the built in support group folder and still no luck.  The naming of ...
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Forum Discussion by phoward74 | 01 Sep 2015 | 1 comment
I need a solution Hello all, I was curious if there are language packs for ServiceDesk 7.5 SP1. The majority of our users are in English, but we are recently pushing our ...
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Forum Discussion by StevenB. | 01 Sep 2015 | 4 comments
I need a solution Hi All, I am trying to set up the email notification for SLA warnings. I have set the process automation settings and added SLA targets etc. however when the ...
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Forum Discussion by ABrain | 13 Jul 2015 | 4 comments