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I need a solution We really like the Manage Incidents tab in SD 7.5, its a lot better than search on 7.1 as I've said before on the forums. What I wonder is if there's a way ...
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Forum Discussion by jpellet2 | 23 Feb 2015 | 3 comments
I need a solution Every now and then a task is created but no group or person is assigned to this task. This task will not appear in anyone's tasklist so I want to track these. ...
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Forum Discussion by Koen van Carglass | 10 Feb 2015 | 4 comments
I need a solution I am trying to edit one of the proyects in workflow but its giving me this error. any ideas how to fix this? I am a noob with service desk. :p ...
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Forum Discussion by GSM2588 | 09 Feb 2015 | 5 comments
I need a solution Hi! How to create report showing all ticket resolved by specific technical support user from specific time (for example last month)? ...
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Forum Discussion by mm_pl | 01 Feb 2015 | 1 comment
I need a solution Hi! Can someone explain me how to delete ALL tickets in SerivceDesk? I`ve found this topic: https://www-secure.symantec.com/connect/forums/sql... ...
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Forum Discussion by mm_pl | 01 Feb 2015 | 1 comment
I need a solution I'm something of a numpty when it comes to workflow but I am wondering if it is possible to use the send to workflow action in the rulesets to open up a form that ...
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Forum Discussion by smassie | 26 Jan 2015 | 6 comments
I need a solution Hi, I have just applied tn SD.IncidentManagementSimple patch to fix the issue where tickets won't close under certain circumstances when custom data has been ...
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Forum Discussion by smassie | 23 Jan 2015 | 4 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
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Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments
I need a solution 1. In the default Technician Dashboard, under Incidents Open by Queue Web Part, there are resolved tickets showing up.  We would like these tickets to not be here.  ...
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Forum Discussion by phoward74 | 22 Jan 2015 | 1 comment
I need a solution Hi I have followed the instructions in the articles about adding additional data fields to the Incident Management Database and imported the plug-in into the ...
This issue has been solved
Forum Discussion by smassie | 20 Jan 2015 | 2 comments