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I need a solution Hi, I have just applied tn SD.IncidentManagementSimple patch to fix the issue where tickets won't close under certain circumstances when custom data has been ...
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Forum Discussion by smassie | 23 Jan 2015 | 4 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
This issue has been solved
Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments
I need a solution Hi I have followed the instructions in the articles about adding additional data fields to the Incident Management Database and imported the plug-in into the ...
This issue has been solved
Forum Discussion by smassie | 20 Jan 2015 | 2 comments
I need a solution So... I have a situation where a customer wants to add additional fields to the Service Desk.... - And extension or alternative to the Close Code that provides ...
This issue has been solved
Forum Discussion by smassie | 19 Jan 2015 | 5 comments
I need a solution Ok so here's a simple requirement.... A customer has a spam filter in front of their email and has rules set up within the SD email processing to filter out ...
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Forum Discussion by smassie | 15 Jan 2015 | 4 comments
I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem?  We've discovered an issue ...
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Forum Discussion by phoward74 | 14 Jan 2015 | 5 comments
I need a solution Hello, We are running SD 7.1 SP1 and recently we have problems with one user account. At first glance everything seems OK with this account (as seen in admin - ...
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Forum Discussion by Koen van Carglass | 14 Jan 2015 | 2 comments
I need a solution Below is an example of a customers email template from the excellent Helpdesk 6 product As you can see it is sent to advise end users that an incident has ...
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Forum Discussion by smassie | 13 Jan 2015 | 3 comments
I need a solution All, I need the Report Incident graphic and link on the Home Page of our Service Desk portal.  I already have the Service Catalog there, with only the It Services ...
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Forum Discussion by phoward74 | 09 Jan 2015 | 8 comments
I need a solution I need clarification on OS Support for Server 2012r2for Service Desk.  According to the (ITMS_Platform_Support_Matrix_06_Nov_2014) PDF and the ...
This issue has been solved
Forum Discussion by lotsill | 05 Jan 2015 | 2 comments