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Recently, it was discovered that Workflow (and by association Servicedesk) has a SQL view that, in its original form, when accessed, takes unnecessary  time to complete.  The view in question is the “UserReferenceIDLookup” view, and is used when users ...
Download by BRING | 27 Mar 2015 | 1 comment
I need a solution Can we upgrade our SMP to 7.6 and still be on SD 7.5 ? (Endpoint Management, 7.5, ServiceDesk, Upgrade, Not Applicable) () ...
Forum Discussion by GTDendo | 26 Mar 2015 | 0 comments
I need a solution We have upgraded to ServiceDesk 7.5 SP1, and have issues with subtasks being deleted. If we close out the parent ticket, it will delete all subtasks from the ticket. ...
Forum Discussion by StevenB. | 24 Mar 2015 | 1 comment
The login for the processmanager portal is very... blank. There is far too much whitespace to make it look like a professional support portal. We are able to edit the layout.css file but its very arduous. If there was some sort of designer tool to ...
Idea by KSchmeck | 24 Mar 2015 | 0 comments
I need a solution Hi All, I have a question to see if this is possible. In email templates, you use a drop down to choose what you want to include such as processID, AffectedUser, ...
Forum Discussion by KSchmeck | 19 Mar 2015 | 3 comments
Looking for an Altiris Engineer in the Washington DC Area Hi, Our company is looking for an Altiris Engineer in the Washington DC area. This is an immediate requirement . If ...
Blog Entry by ciscoman | 17 Mar 2015 | 0 comments
The intent of the attached query is to provide an alternative reporting mechanism for Year by Month aggregate Ticket activity. The Column legend is as follows:       ...
Blog Entry by bcason | 17 Mar 2015 | 0 comments
I need a solution I am trying to come up with a way of listing the tickets that are owned by the currently logged in user and any tickets that have not been responded to that are ...
Forum Discussion by smassie | 17 Mar 2015 | 3 comments
Del Frisco's Double Eagle Steak House Tue, 17 March, 2015 - 15:00 - 17:00 MDT Symantec and ...
Event by Jenna Cleaveland | 12 Mar 2015 | 0 comments
Daniel's Broiler Bellevue Place 10500 Northeast 8th Street #2100 Bellevue, WA 98004 Tue, 14 April, 2015 - 15:00 - 18:00 PDT ...
Event by Intuitive Rob | 12 Mar 2015 | 0 comments