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If you are using Asset, you most likely have locations setup in a hierarchy.  Building #1 has 3 floors, each floor has 3 sections, each section has two areas, etc.  How can you find out easily how many assets are located in any part, or all of that ...
Download by jasoncordell | 27 Jun 2013 | 1 comment
I need a solution hi all, i want to know what a simple step integration servicedesk to exchange server or mail server, for example when create incident, the incident go to the ...
Forum Discussion by mawirr | 19 Feb 2013 | 2 comments
I need a solution I want to ask if I could make automation in servicedesk. for example, if the hard drive is full at one of Altiris agent (server), smp will make automatic incident ...
Forum Discussion by mawirr | 11 Feb 2013 | 1 comment
I do not need a solution (just sharing information) I came across this issue trying to bind ServiceDesk 7.1 reports to a custom SSAS cube, mostly because there is no dimension for ...
Forum Discussion by Greg2105 | 04 Feb 2013 | 0 comments
I need a solution I have implemented servicedesk and have 5 license for servicedesk. but in symantec installation manager there are 2 servicedesk solution, one with 5 license and the ...
Forum Discussion by mawirr | 04 Feb 2013 | 1 comment
I need a solution Hi, I have created a using Report Builder in Service Desk 7. However, for some tickets in the report data contents in Location Field of Incident Management Data ...
Forum Discussion by snm1502 | 03 Dec 2012 | 2 comments
I do not need a solution (just sharing information) Moi, we have the following configuration: srv01 - management platform server 7.1 SP2 (ver. 7.1.8280), srv02 - servicedesk ...
Forum Discussion by Kümmerer | 06 Nov 2012 | 3 comments
I need a solution Hi, How do we get a list of Top / latest 10 tickets a user (currently logged in) has worked upon using report builder in SD 7.1? I have tried to include ...
Forum Discussion by snm1502 | 06 Nov 2012 | 0 comments
I need a solution Hi, How do we filter out the data of a column while creating reports using report builder? For Eg: if a column contains values like 1. Level 1 2. ...
Forum Discussion by snm1502 | 06 Nov 2012 | 0 comments
I need a solution Hi guys, I have a small problem we have inbound email monitoring on and now we have few tickets created which shouldn't be there. Is ther any way we can ...
Forum Discussion by kareddy | 23 Oct 2012 | 5 comments