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Summary This project is intended to be used as a Process Action from within a Service Desk Process View. The core functionality is provided by the 'Track All Assignments' SQL Integration component. The SQL Query is a collection of ...
Article by bcason | 13 Mar 2014 | 0 comments
The intent of this project is to Search, Select and Purge Report Processes along with their associated references.   The Project is built on ServiceDesk 7.5 SP1 and is dependent on the associated Database Schema. The Project includes a ...
Article by bcason | 13 Mar 2014 | 0 comments
Intro In response to folks requesting it, this is my solution for getting around the use of the grid component in forms. Since IE 11 and the grid component don't get along well and some workstations may only have IE 11, or have it set as the ...
Article by michael.george | 11 Mar 2014 | 4 comments
If you like to have affected user location and department populated along with incident data you need to modify SD.Email.Monitor project. 1. Open SD.Email.Monitor.package. 2. Switch to Model[2] ProcessMessage. All of the following ...
Article by OttR | 05 Mar 2014 | 0 comments
Step1. Create an Integration Library with User Defined Type with DB Mapping (ORM).    Step2. Add Process Data Class to the IMExtendedDemoORM   Step3. Add Properties as needed. For this example I have added Some ...
Article by SandeepShrivastava | 27 Feb 2014 | 0 comments
This article was written to outline some issues that were recently discovered and addressed.  Hopefully with the end that any customers currently still using Servicedesk 7.0 will fill additional motivation to take steps necessary to move to the current ...
Article by BRING | 24 Jan 2014 | 0 comments
Problem Description: A lot   of ServiceDesk Administrator and Users have a the business requirement to use simple URI for access Process Manager Portal as "http://servicedesk.domain.local" instead of ...
Article by SandeepShrivastava | 24 Jan 2014 | 0 comments
Attached document contains step by step "How to Create, Review, and approve a Knowledge Base Article and Create Category and move article into category" Submit Knowledge base Entry 1.       Click on Submit Request and click on ...
Article by hussainshah | 10 Jan 2014 | 0 comments
This step by step document explains how to changes the connection string if your SQL Server default instance or SQL Server Instance on which you ProcessManager databse is installed assigned custom port instead of default port 1433.   1.     Go to ...
Article by hussainshah | 10 Jan 2014 | 0 comments
By default, reports and dashboards in IT Analytics (hosted by SQL Server Reporting Services) will run automatically when selected. This behavior can sometimes be problematic for environments with excessive amounts of data, resulting in increased load ...
Article by dprager | 22 Nov 2013 | 0 comments