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When working in Workflow 7.1 (I haven't experienced this issue in 7.5 yet), there is an occasional issue which prevents me from saving, debugging, or publishing the project after changes have been made.   In the past, being unable to ...
Article by africo | 04 Sep 2014 | 0 comments
You can easily turn text links: into into image links: by inserting the <img src> tag information into the List Select component, as follows: If you want to insert a custom image, you can use a full URL, but ...
Article by africo | 14 Aug 2014 | 1 comment
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow ...
Article by SandeepShrivastava | 12 Aug 2014 | 0 comments
On Submit Incident Advanced form you can automatically select Primary Contacts location and department.  This apply only when primary contact is added via search on form. If you need same functionality when clicking on "Check if user exist" ...
Article by OttR | 07 Jul 2014 | 0 comments
By default, the Select User field (or more precisely, Check if User Exists Using Email Address button next to it) on Submit Incident (Advanced) form only accepts user's primary e-mail, not user's name. There have been questions about why it ...
Article by toomas | 05 Jun 2014 | 1 comment
ITMS 7.5 SP1 product documentation links are as follows: Documents Location IT Management Suite 7.5 SP1 Hotfix   IT Management Suite 7.5 SP1 HF1 Release Notes    DOC7555 ...
Article by @nkit | 04 Jun 2014 | 0 comments
The knowledge base capabilities that Workflow adds to Servicedesk are reasonably extensive.  In addition to a Bulletin Board Service, FAQ and WIKI capabilities, the functionality to add, approve, and rate articles that are added or moderated is helpful ...
Article by BRING | 06 May 2014 | 0 comments
Summary This project is intended to be used as a Process Action from within a Service Desk Process View. The core functionality is provided by the 'Track All Assignments' SQL Integration component. The SQL Query is a collection of ...
Article by bcason | 13 Mar 2014 | 0 comments
The intent of this project is to Search, Select and Purge Report Processes along with their associated references.   The Project is built on ServiceDesk 7.5 SP1 and is dependent on the associated Database Schema. The Project includes a ...
Article by bcason | 13 Mar 2014 | 1 comment
Intro In response to folks requesting it, this is my solution for getting around the use of the grid component in forms. Since IE 11 and the grid component don't get along well and some workstations may only have IE 11, or have it set as the ...
Article by michael.george | 11 Mar 2014 | 4 comments