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Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
This article  is the original 7.5 version of the  email monitoring application for using multiple addresses.  You can use this as a reference for installation purposes. This download contains the revised package files for 7.5 Sp1.  There were some ...
Download by BRING | 31 Jan 2014 | 6 comments
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks.   1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
This workflow and automation rule is designed to fix the assignment of owner permissions to the incident.  Credit goes to THarris for coming ultimately coming up with the fix.  Keep in mind that this is not supported.   Steps to implement: 1. ...
Download by Justin Dybedahl | 17 Sep 2013 | 2 comments
Servicedesk supports the ability to allow incoming emails to automatically create incidents, or to go into a classification process that allows a manager to determine if the email should become an incident, change or problem ticket. Along with handling ...
Download by BRING | 16 Sep 2013 | 1 comment
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands.   This information is useful to determine where the breakdown in the handling process happened and possibly ...
Download by Justin Dybedahl | 12 Sep 2013 | 0 comments
The attached project is a proof of concept that is designed to export all documents and save them to the local filesystem on the ServiceDesk or Workflow Server.  This would be useful if you wish to backup the files you have associated to tickets in ...
Download by Bill W | 27 Aug 2013 | 0 comments
If you are using Asset, you most likely have locations setup in a hierarchy.  Building #1 has 3 floors, each floor has 3 sections, each section has two areas, etc.  How can you find out easily how many assets are located in any part, or all of that ...
Download by jasoncordell | 27 Jun 2013 | 1 comment
My company is currently getting ready to go live with ServiceDesk 7.5.   I've modified the Technician Feeder for ServiceDesk 7.5 MP1 and figured I'd share some of the useful modifications that I've made.   Use this at your own risk as ...
Download by Justin Dybedahl | 24 Jun 2013 | 0 comments
  This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.1.  It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process. ...
Download by TGiles | 14 Mar 2013 | 10 comments