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Dear Symantec, Thank you so much for the really useful document which describes the long list of "Point fixes For ServiceDesk 7.5 SP1": http://www.symantec.com/docs/TECH212326 The thing is, I recently applied a load of the point ...
Idea by QuietLeni | 16 Sep 2014 | 0 comments
When a comment added to a ticket, our system notifies the owner via email who entered the comment and the comment added. I'd like this feature to be true for when someone replies to an email with a sessionidand a comment is appended to a ticket via ...
Idea by JoshCMP | 25 Aug 2014 | 0 comments
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
Idea by QuietLeni | 18 Aug 2014 | 0 comments
Symantec, At the moment, if I want to make a choice list in Workflow, I can do it, but it is usual that a list of choices for a value can have spaces in it, "Process Started" and "Process Stopped" (so we can populate dropdowns), ...
Idea by QuietLeni | 11 Jul 2014 | 0 comments
In current release Incident management tasks are only in languages which are supported by Symantec, but as we are trying to use the product in non supported language it is causing issues with those predefined actions and processes where we cannot change ...
Idea by Archie100 | 03 Jul 2014 | 0 comments
It would make calendar usages to timing much easier to use if you could change calendar entries just drag and drop. (Endpoint Management, 7.5, ServiceDesk, Features) () It would make calendar usages to timing much easier to use if you could ...
Idea by Archie100 | 27 May 2014 | 0 comments
In web parts it should be possible to show calendar entries based on the days not the entry amount only. (Endpoint Management, 7.5, ServiceDesk, Features) () In web parts it should be possible to show calendar entries based on the days not ...
Idea by Archie100 | 27 May 2014 | 0 comments
Current web parts cannot translate to another language as they have those Start times, etc. hard coded. (Endpoint Management, 7.5, ServiceDesk, Features) () Current web parts cannot translate to another language as they have those Start ...
Idea by Archie100 | 27 May 2014 | 0 comments
Calendar web parts should so the calendar entries with the same color as they are in calendar itself. (Endpoint Management, 7.5, ServiceDesk, Features) () Calendar web parts should so the calendar entries with the same color as they are in ...
Idea by Archie100 | 27 May 2014 | 0 comments
Bulletin board feature is good, but as there is some day-to-day operations which are in calendar it would be cool idea to gave option to calendar entry creation to show it in Bulletin board also. Bulletin board is more flashy for important events. ...
Idea by Archie100 | 27 May 2014 | 0 comments