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I need a solution I have followed Jason's video's on how to create a custom service request in workflow. The service request is successfully created, when viewed it will ...
Forum Discussion by RufusS | 31 Oct 2014 | 1 comment
I need a solution Does any one know how to add a field to the technician resolve form? I can't seem to find anything in the work flow manager. I'm Using Service Desk 7.5 ...
This issue has been solved
Forum Discussion by RufusS | 30 Oct 2014 | 2 comments
I need a solution If you click on the actual task name in the Process History section, it brings up a form with most of the links that show up under the Tasks and Actions section - ...
Forum Discussion by mclpgfh | 28 Oct 2014 | 0 comments
I need a solution Hi, I have a customer the operated in 8 different countries in 6 different time zones, each site has it's own IT and will be responsible to resolve incidents ...
Forum Discussion by RufusS | 27 Oct 2014 | 0 comments
I need a solution With ServiceDesk 7.5 SP1, is it possible to remove the "Filter" option located in the top right corner of the Comments and Process History web parts?   ...
Forum Discussion by matzebru | 20 Oct 2014 | 1 comment
I need a solution Hi Everyone, I wonder if someone could help me try to get a report that will give the me the following: How many tickets have passed/failed SLA targets within ...
Forum Discussion by ABrain | 20 Oct 2014 | 1 comment
I need a solution Can anybody provide a overview of the components and steps, better yet a example on how to create to create the needed compnents for creating a  task assignment of a ...
Forum Discussion by WDRAIN1 | 15 Oct 2014 | 4 comments
I need a solution Hi all, I need a solution to clone Change requests. My objective is to create a change request and assign to a quality environment (Service), and have a equal ...
Forum Discussion by eladio | 14 Oct 2014 | 2 comments
I need a solution Hi All Can someone help me by pointing me in the right direction for the database schema for Altiris Client Management Suite and Altiris Servicedesk 7.5?   ...
Forum Discussion by MartyDLT | 08 Oct 2014 | 3 comments
I need a solution Running into a host of problems trying to get ServiceDesk 7.5 up and running.   1) When an incident is resolved and the end user goes to process manager, they ...
Forum Discussion by Paul M Fannin | 06 Oct 2014 | 5 comments