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I need a solution I have two small questions/requests in Servicedesk 7.5. On Reassign Incident, we'd like to have "Clear existing assignments" always checked (or just ...
This issue has been solved
Forum Discussion by MPowers | 18 Apr 2014 | 2 comments
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution I need to create a deny/allow policy for computers on a certain software. I have created a new Application Metering policy and selected Allow under the Options. I have ...
This issue has been solved
Forum Discussion by StevenB. | 16 Apr 2014 | 5 comments
I need a solution Hi, I need to create a Workflow similar to Incident Management in which I have to create. 1 A form which will create a ticket but should assign a custom ...
Forum Discussion by hussainshah | 11 Apr 2014 | 1 comment
I need a solution Hi, I'm using the Matches Rule component inside a Workflow Solution and it gives me an error message like this one: The connection to no match is unhandled. It ...
Forum Discussion by LuilloSoft | 11 Apr 2014 | 2 comments
I need a solution Dear All, I have been trying to work out how to set up cube reporting in SD 7.5 because I know that there is the IT Analytics ServiceDesk Pack 7.5 and there is a ...
Forum Discussion by QuietLeni | 11 Apr 2014 | 0 comments
I need a solution Hi all, a while ago I asked how to add support groups to the default assignment list. This worked like a charm, but now my collegues ask me to add their name to ...
Forum Discussion by Koen van Carglass | 08 Apr 2014 | 5 comments
I need a solution Good Morning, We are having an issue with Service Desk Email monitoring.  Recently we enabled our Email notification service in Service Desk and now we are getting ...
Forum Discussion by jjohn1022 | 04 Apr 2014 | 13 comments
I need a solution There are a few users having issues with adding justification comments while reassigning tickets to a different group or user. We do not make the justification ...
This issue has been solved
Forum Discussion by StevenB. | 08 Apr 2014 | 3 comments
I need a solution I am trying to sync Service Desk to an AD in one of our affiliate offices. I have 5 profiles that were created and are working for almost 2 years now. I took the same ...
Forum Discussion by rrmarlatt | 02 Apr 2014 | 3 comments