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I need a solution I need to create an incident based on a monitor alert without emailing the alert to the service desk. Since you aren't wanting to Since you aren't ...
Forum Discussion by RufusS | 26 May 2015 | 1 comment
I need a solution Hi I have an odd issue. As I have been implementing servicedesk so I have been adding custom data fileds using the generator. I did this fine with Incident ...
Forum Discussion by smassie | 22 May 2015 | 0 comments
I need a solution We had some issues with tickets not applying an SLA. The tickets are now in a closed status, but I would like to find a way to update the ticket and add a completed ...
Forum Discussion by StevenB. | 21 May 2015 | 1 comment
I need a solution Hello Are there any videos on how to configure the Service Desk 7.5 platform? Thank you in advance 1 ...
This issue has been solved
Forum Discussion by efyuze | 20 May 2015 | 2 comments
I need a solution We have a customized form we use for reassigning subtasks. We are having issues with someone typing in the name of the user/group to reassign, then hitting enter; ...
This issue has been solved
Forum Discussion by StevenB. | 11 May 2015 | 3 comments
I need a solution Hi I have a number of Incident tickets that have been created via the email processing, but which are  stuck with no status and 0% completed status and no work ...
Forum Discussion by smassie | 11 May 2015 | 1 comment
I need a solution Hello, We have a situation when going to the ServiceDesk login page, a few users are being redirected to a Moble link. Is there a setting in IE or Chrome that ...
Forum Discussion by WK01 | 07 May 2015 | 1 comment
I need a solution Hi All, Wondering if anyone had a custom report that provides the following: -Cases open this month -Cases closed this month -Cases that missed SLAs ...
Forum Discussion by KSchmeck | 05 May 2015 | 4 comments
I need a solution Hi Guys! Is SLA per technician or group posible? If NO, why? If YES, how? Thanks! An SLA normally gets set on a An SLA normally gets set on a ticket ...
Forum Discussion by Marilou | 22 Apr 2015 | 1 comment
I need a solution Hi Can anyone point me to how Sub reports work in Service Desk and how to set these up? There seems to be virtually no documentation available and it's not ...
Forum Discussion by smassie | 16 Apr 2015 | 1 comment