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I do not need a solution (just sharing information) I tested the Add Comment function in 7.5 sp1 and realized it doesn’t work the same way as in 7.1.x. After reading this article I ...
Forum Discussion by Callander | 23 Jul 2014 | 1 comment
I need a solution Hi, I have trouble with error messages for a Data Event. I have created a ruleset for a Data Event. The Data Event is suppose to change a custom created data field ...
Forum Discussion by Callander | 23 Jul 2014 | 1 comment
I need a solution Hello, I am brand new to Service Desk.  I was wondering if there are other organizations out there that have need to assign multiple individuals to an incident, ...
Forum Discussion by mclpgfh | 21 Jul 2014 | 2 comments
I need a solution Scenario: We have incidents that are automatically generated from incoming e-mail alerts. We might see 100 incidents in one day that all map in to the same problem ...
This issue has been solved
Forum Discussion by INT_RND | 18 Jul 2014 | 2 comments
I need a solution Has anybody successfully update the SD workflow to correct Incident(s) with missing assignments aka Orphaned Tickets. I know there are solutions in the connect ...
Forum Discussion by WDRAIN1 | 16 Jul 2014 | 5 comments
I need a solution I was wondering if anyone has this issue. Whenever our users type in these symbols < or > ....they can't submit the incident. It gives them an error ...
Forum Discussion by MathieuVautour | 15 Jul 2014 | 3 comments
I need a solution Most of the Information synces up but for some reason emloyeeNumber will not sync.  I can open AD Explorer and log in to AD with application identity and see it ...
Forum Discussion by Kevin Shilling | 15 Jul 2014 | 2 comments
I need a solution Hello everyone, when attempting to access ServiceDesk externally, I'm being prompted to authenticate before entering SD credentials. If I cancel or ...
Forum Discussion by africo | 08 Jul 2014 | 1 comment
I need a solution Hi all, The user is authenticated in Process Manager. When user clicks a link to the create a ticket another authorization request opens. How this second ...
Forum Discussion by Olga Kachalova | 03 Jul 2014 | 1 comment
I need a solution Hello,   i have build a customized ProcessViewPage. On my Workflow i have set this Page at the SetupProcess Component. All works fine. But now the customer ...
Forum Discussion by breitenborns | 01 Jul 2014 | 1 comment