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I need a solution I've been asked to set up SLA email warning notifications for tickets that come into a particular group that are High priority. I have it working roughly, except ...
Forum Discussion by bleggett | 06 Aug 2015 | 8 comments
I need a solution I've attached a .gif of a feature a customer is confused about in ServiceDesk 7.6, and is wondering if anyone else has noticed it before, and if so, if anyone has ...
Forum Discussion by africo | 27 Jul 2015 | 2 comments
I need a solution So I am led to believe dialogue components can have message listeners enabled on them which means you can send messages to the component to get it to do something, ...
Forum Discussion by smassie | 21 Jul 2015 | 1 comment
I need a solution Hello, I'm in trouble with the "default theme symantec," when I open an incident it appears 'non-standard', as shown below: ...
Forum Discussion by WagnerTeixeira | 21 Jul 2015 | 2 comments
I need a solution Hi All, I am trying to set up the email notification for SLA warnings. I have set the process automation settings and added SLA targets etc. however when the ...
This issue has been solved
Forum Discussion by ABrain | 13 Jul 2015 | 4 comments
I need a solution Hi. I need show in the dashboard, the queues that I belong to, and tickets without owner.   Actually the technician take the ownership of the ticket removing ...
Forum Discussion by Claudio_Escobar | 09 Jul 2015 | 0 comments
I need a solution This is driving me nuts. My test server and production server has the manage incidents tab. There is a web part that shows up on my test but does not show up on my ...
Forum Discussion by rrmarlatt | 09 Jul 2015 | 2 comments
I need a solution Hello everyone, I'm attempting to create a new Active Directory sync profile in SD 7.6, and am selecting OU sync.  Upon selecting the appropriate OUs, I click ...
Forum Discussion by africo | 06 Jul 2015 | 4 comments
I need a solution Hi Guys!!! Is there a document to know what ITIL version does SD 7.5 and 7.6 use? Thanks in advance! Hi Marilou The main processes Hi Marilou ...
Forum Discussion by Marilou | 01 Jul 2015 | 5 comments
I need a solution So after several years, my org is moving away from the SMP and will be moving to a new endpoint management suite. However, we have yet to find a ServiceDesk ...
Forum Discussion by michael.george | 29 Jun 2015 | 1 comment