Video Screencast Help

Search

Search results

I need a solution Can we upgrade our SMP to 7.6 and still be on SD 7.5 ? (Endpoint Management, 7.5, ServiceDesk, Upgrade, Not Applicable) () ...
Forum Discussion by GTDendo | 26 Mar 2015 | 0 comments
I need a solution We have upgraded to ServiceDesk 7.5 SP1, and have issues with subtasks being deleted. If we close out the parent ticket, it will delete all subtasks from the ticket. ...
Forum Discussion by StevenB. | 24 Mar 2015 | 1 comment
I need a solution Hi All, I have a question to see if this is possible. In email templates, you use a drop down to choose what you want to include such as processID, AffectedUser, ...
Forum Discussion by KSchmeck | 19 Mar 2015 | 3 comments
I need a solution I am trying to come up with a way of listing the tickets that are owned by the currently logged in user and any tickets that have not been responded to that are ...
Forum Discussion by smassie | 17 Mar 2015 | 3 comments
I need a solution Need a way for the end user to close out their ticket if they solve the problem before the ServiceDesk person contacts them.  I'm sure this is a permissions ...
Forum Discussion by phoward74 | 11 Mar 2015 | 3 comments
I need a solution Trying to install the Bulk Closure tool. I get an error when I debug prior to publishing: Project has validation breaks, please correct mapping from ...
Forum Discussion by Paul M Fannin | 27 Feb 2015 | 1 comment
I need a solution We really like the Manage Incidents tab in SD 7.5, its a lot better than search on 7.1 as I've said before on the forums. What I wonder is if there's a way ...
This issue has been solved
Forum Discussion by jpellet2 | 23 Feb 2015 | 3 comments
I need a solution Every now and then a task is created but no group or person is assigned to this task. This task will not appear in anyone's tasklist so I want to track these. ...
This issue has been solved
Forum Discussion by Koen van Carglass | 10 Feb 2015 | 4 comments
I need a solution I am trying to edit one of the proyects in workflow but its giving me this error. any ideas how to fix this? I am a noob with service desk. :p ...
This issue has been solved
Forum Discussion by GSM2588 | 09 Feb 2015 | 5 comments
I need a solution I've been trying to work out where and how the history for tickets in Service Desk is held. This is because I want to be quickly and easily determine at any point ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments