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I need a solution So after several years, my org is moving away from the SMP and will be moving to a new endpoint management suite. However, we have yet to find a ServiceDesk ...
Forum Discussion by michael.george | 29 Jun 2015 | 1 comment
I need a solution Hello, ServiceDesk 7.5 partly supported other languages, where some text was in English and other text was in French on the same screen.  Does anyone know if ...
Forum Discussion by nande1965 | 25 Jun 2015 | 5 comments
I need a solution Dear Team, I need your suggestions on configuring ServiceDesk workflows as per attached process requirements, can somebody please help me in customizing workflows ...
Forum Discussion by jb4tech | 24 Jun 2015 | 1 comment
I need a solution I'm trying to send a change request to workflow using the rules in 7.5 SP1 and I'm getting a 'failed to verify SessionID' when this runs. The ...
Forum Discussion by smassie | 18 Jun 2015 | 1 comment
I need a solution So I've created a workflow and published it.  The link works fine and has been tested by different groups in our company.  I am now trying to create a new folder ...
Forum Discussion by phoward74 | 18 Jun 2015 | 1 comment
I need a solution I am having the issue of users not being able to view the attachments. This only happens to users when they are assigned subtasks. What permissions lets users view and ...
Forum Discussion by rrmarlatt | 17 Jun 2015 | 4 comments
I need a solution Service Desk 7.5 What ruleset is used for email notifications for subtask? I have emails for assigned to group and to user. But when a subtask is assigned to a ...
This issue has been solved
Forum Discussion by rrmarlatt | 11 Jun 2015 | 2 comments
I do not need a solution (just sharing information) ServiceDesk 7.6 feature highlights include: Active Directory Forest Support and Improved Synchronization Speeds. Global ...
Forum Discussion by Triinu Gross | 10 Jun 2015 | 0 comments
I need a solution I posted this issue back a couple of months ago with no resolution. When trying to resolve a ticket our users get an appliation error. When troubleshooting the issue I ...
Forum Discussion by rrmarlatt | 10 Jun 2015 | 1 comment
I need a solution Hi, I have a problem with incoming e-mail creates incidents without a contact and gets stuck with status Awaiting Response. This happens with newly created ...
Forum Discussion by Callander | 02 Jun 2015 | 1 comment