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This video shows how one can import users assigned City in AD to asset managment using the connector solution. once the locations are imported and assigned to the users, service desk ...
Video by RufusS | 23 Sep 2014 | 0 comments
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest ...
Video by kedar_k | 28 Mar 2014 | 0 comments
About the Zero Day Patch Template The Zero Day Patch Workflow Template runs on a schedule to automatically on a schedule to identify, stage and create policies for ...
Video by Jason Short | 25 Oct 2013 | 17 comments
We have created a solution that integrates with your Symantec ServiceDesk and enables both end users and technicians to create and work with incidents on the go.    The ...
Video by Jesper_Mathiasson | 11 Sep 2013 | 0 comments
Many customers want to track the amount of time that an incident or ticket stays in a particular Service Queue.  Once in a Service Queue, a good practice is to have the technician or ...
Video by BRING | 22 Aug 2013 | 3 comments
This provides the ability to change key user fields to render the display name of the user, rather than the email address.  Specifically,  Affected User, Submitted By User, Owner, ...
Video by BRING | 02 Jul 2013 | 5 comments
  This is a how to video on using the Rulesets & Email templates import / export project for ServiceDesk 7.5. This allows you to import & export your Change & ...
Video by TGiles | 24 May 2013 | 1 comment
This is a video overview of IT Analytics (in German.) Cube Reporting Dashboards Reports Key Performance Indicators Check out our YouTube Channel: ...
Video by fabian.szalatnay | 01 Apr 2013 | 1 comment
Voici une séquence de screenshots pour donner une petite idée du fonctionnement et de l'utilisation d'un module "Self-service" du catalogue de services Biomni, ...
Video by Pascal KOTTE | 15 Mar 2013 | 0 comments
This is a how to video on AD synchronization with Process Manager. In this video you will learn the benefits of AD sync, how to set up the prerequisites, and how to set up the AD ...
Video by Vishaka Kulkarni | 03 Dec 2012 | 1 comment