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I need a solution Hi,    Using Hamburger... er... ServiceDesk 7.1.2.   I have tickets that when they click the place on hold, they cannot set a date or time.   They can type in the ...
Forum Discussion by Jamie Brown | 09 Oct 2012 | 0 comments
I need a solution Hi,    SD 7.1.2    I need a report in ServiceDesk to show when a ticket was assigned.    When a ticket is reassigned (or even resolved), they would like to ...
Forum Discussion by Jamie Brown | 13 Sep 2012 | 2 comments
I need a solution Hello,   SD 7.1.2...    Because of this cross site scripting poop, I have users who are trying to reopen tickets but the review link is not using the FQDN.  The ...
Forum Discussion by Jamie Brown | 13 Sep 2012 | 2 comments
I need a solution Hi,    Something I miss in HelpDesk 6 is the ability to mark things inactive.   Like groups/queues and classifications/categories.   But...  nothing to mark these ...
Forum Discussion by Jamie Brown | 23 Aug 2012 | 9 comments
This is for Workflow/ServiceDesk 7.2 SP2.   This may work in earlier versions but I have not tested. Downloadable version is attached at the end of this article When a user reopens a resolved ticket, the assignment goes to a default group and ...
Article by Jamie Brown | 27 Jun 2012 | 1 comment
I need a solution 7.1 Sp2 We are still having issues with our snapshot option in ServiceDesk.   We were told in SP2 it would be fixed but it was not and now I have someone asking me ...
This issue has been solved
Forum Discussion by Jamie Brown | 19 Jun 2012 | 3 comments
I need a solution Hi,        Using 7.1 SP2.   Our techs sometimes do not look at the impact and urgency when working or resolving an incident.  So someone woudl create the ...
This issue has been solved
Forum Discussion by Jamie Brown | 08 Jun 2012 | 5 comments
When working tickets on an initial contact, the worker may have to assign the ticket to him or herself for further investigation or they resolved the issue. Therefore, they would have to click on the Assign Incident button, type in their names, ...
Article by Jamie Brown | 17 May 2012 | 0 comments
I need a solution Hi, How can we add words to the dictionary?   I looked around and I must be blind.   It is also kind of embarrassing when Altiris is not in the spell check for ...
This issue has been solved
Forum Discussion by Jamie Brown | 15 May 2012 | 3 comments
We have run in to exception errors because of excessively long length of a task title/name. To help reduce this issue with email monitor generated tickets, we inserted some workflow to make sure that the subject of the email is only 100 characters or ...
Article by Jamie Brown | 14 May 2012 | 0 comments