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I need a solution In SD 7.0, when the My Task List updates, i noticed the tickets get a different position in the list once refreshed. Does anyone know what order the refresh puts the ...
Forum Discussion by JoeBolster | 20 Jul 2011 | 1 comment
I need a solution When a ticket get reassigned in SD7.0, sometimes in the Assigned to inthe ticket it is blank. Has anyone seenthis before? When this happens our Task Assigned to Users ...
Forum Discussion by JoeBolster | 21 Apr 2011 | 1 comment
I need a solution Has anyone set up workflow to send out a reoccurring emails for a reminder. Example: Every quarter compliance has to run a report. Can workflow be set up to send ...
Forum Discussion by JoeBolster | 17 Mar 2011 | 2 comments
I need a solution Does anyone know how to get Created BY Group in a report? I need to know how many tickets were created by a particular group. Thank you Bump I am also ...
Forum Discussion by JoeBolster | 14 Mar 2011 | 2 comments
I need a solution Does any one know what causes this error? Could not find work queue item....number of items in queue ...   What version of SD are you What version of ...
Forum Discussion by JoeBolster | 02 Mar 2011 | 5 comments
I need a solution Has anyone suffered this pain... When tickets are reassigned or completed, they do not leave the queue. I have contacted Symantec and was given a script to run. ...
This issue has been solved
Forum Discussion by JoeBolster | 01 Mar 2011 | 4 comments
I need a solution question for clarification... Once a ticket is created and reassigned the tasks need to be completed before the incident can be closed? Correct? If the ticket ...
Forum Discussion by JoeBolster | 15 Feb 2011 | 0 comments
I need a solution wondering if someone has run across this issue and how did they resolve it. we have 2 different people with the same name. One in IT and one in the security dept. ...
Forum Discussion by JoeBolster | 20 Jan 2011 | 2 comments
This is needed due to users using the search feature and them not knowing someone's full name.   I am contacting you about the Quick Ticket search feature. Your observations are correct, and have been noted. This was incorrectly coded as a ...
Idea by JoeBolster | 03 Jan 2011 | 0 comments
I need a solution has anyone noticed that when searching for a someelse within the quick ticket, you have to be specific. Is there a way to alter this or possibly put an example below ...
This issue has been solved
Forum Discussion by JoeBolster | 31 Dec 2010 | 1 comment