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As it stands email generated via email templates within Automation Rules use the SMTP settings from the Master Settings page whereas every other email notification uses the SMTP settings from the ServiceDeskSettings Profile.   Feature request: ...
Idea by markr1963-2 | 30 Mar 2012 | 0 comments
I need a solution I have a client that is transitioning from Helpdesk to ServiceDesk and their users frequently create incidents via email. A problem exists where users accidently send ...
Forum Discussion by markr1963-2 | 19 Mar 2012 | 0 comments
I need a solution When customising email headers and footers in SD 7.1 I go to the usual suspects, SD.DataServices and SD.IncidentManagement where I have sorted all but one. I cannot ...
This issue has been solved
Forum Discussion by markr1963-2 | 30 Nov 2011 | 3 comments
I do not need a solution (just sharing information) I couldn't find any reports in SD or on here that summarised group membership so I created a couple. The All Users group is ...
Forum Discussion by markr1963-2 | 16 Nov 2011 | 0 comments
I need a solution I have been using WorkFlow Manager for ServiceDesk 7.1 on a desktop (XP SP3) successfully up until this morning where it will not load at all. The workflowmanager.exe ...
Forum Discussion by markr1963-2 | 13 Nov 2011 | 0 comments
I need a solution Out of the box this embedded model in SD.IncidentManagement|Initial Diagnosis|Intial Diagnosis component|Event Configuration is disabled. If I enable it subsequent ...
This issue has been solved
Forum Discussion by markr1963-2 | 10 Nov 2011 | 5 comments
I need a solution Does anyone know if it is possible for a user to send an email reply that will close the ticket instead of clicking the link and closing via the console? ...
Forum Discussion by markr1963-2 | 03 Nov 2011 | 0 comments
I need a solution I know it's only a cosmetic tweak but does anyone know how to change the default value of 10 for these pages? Mark Are you referring to the Are you ...
Forum Discussion by markr1963-2 | 26 Sep 2011 | 2 comments
I need a solution I know this couldn't be done without messing with SQL in SD 7.0 but does anyone know if this is now possible in SD 7.1? TIA Mark ...
This issue has been solved
Forum Discussion by markr1963-2 | 11 Jul 2011 | 2 comments
I need a solution Following the customization guide I extended the CustomerServiceSurvey data type adding properties for extra questions then recompiled the integration component. I ...
Forum Discussion by markr1963-2 | 15 Dec 2010 | 0 comments