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About the Zero Day Patch Template The Zero Day Patch Workflow Template runs on a schedule to automatically on a schedule to identify, stage and create policies for ...
Video by Jason Short | 25 Oct 2013 | 14 comments
Documentation: Symantec™ ServiceDesk 7.5 Release Notes Symantec™ ServiceDesk 7.5 Implementation Guide Symantec™ ServiceDesk 7.5 User Guide   AD Sync Videos: Active Directory Sync Setup in Process ...
Article by Jason Short | 26 Aug 2013 | 2 comments
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket.   Video Overview: 1) Create Process Profile 2) Modify ...
Video by Jason Short | 26 Aug 2013 | 0 comments
This video is the first in a two part series demonstrating how to add custom fields to Incident Management.   Video Overview: 1. Open Feeder Forms Project 2. Create ...
Video by Jason Short | 26 Aug 2013 | 1 comment
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to ...
Video by Jason Short | 26 Aug 2013 | 0 comments
This video will provide a good overview of rulesets in ServiceDesk. The video covers the basic components of a rule, as well as, how to configure rules to work together as part of ...
Video by Jason Short | 26 Aug 2013 | 0 comments
This video provides an overview and demonstration of using the SLA framework in ServiceDesk 7.5.  The video will cover creating business hours, creating SLAs, applying SLAs based on ...
Video by Jason Short | 26 Aug 2013 | 0 comments
  Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default ...
Video by Jason Short | 26 Aug 2013 | 1 comment
The new Sent Incident to Workflow ruleset action gives you the ability to create custom Workflow logic for your Incident and Change Managmenet processes in a way that allows that ...
Video by Jason Short | 26 Aug 2013 | 11 comments
This video will cover how to setup data mapping in ServiceDesk and utilize those mapping tables as part of Routing Rulesets. ...
Video by Jason Short | 26 Aug 2013 | 2 comments