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Recently I had a client request to notify the Service Managers when certain ‘VIP’ users raised a ticket (Or had one raised on their behalf). The question was:  Is it possible to create a rule (or Automate) the process of notifying additional ...
Article by AussieConsult | 22 Nov 2011 | 6 comments
I need a solution I have a situation where i need to create a separate identifier for Service Requests as opposed to Incidents (SR-000x instead of IM-000x) I also need to track ...
Forum Discussion by AussieConsult | 10 Apr 2011 | 1 comment
I need a solution Ok, I managed to get the first part of the SD7.1 to install, and once i get into the post install wizard i get this .... Hi, did you change the Name ...
Forum Discussion by AussieConsult | 20 Mar 2011 | 2 comments
I need a solution Hello all, I'm trying to create a SQL integration library for a client and I'm having all sorts of issues... The problem seems to be around the ...
Forum Discussion by AussieConsult | 08 Feb 2011 | 3 comments
I need a solution So, while trying to see why I cannot create an Incident ("An Error Occurred") - i tried to open the Log Viewer (It uses a separate one from the rest of the ...
Forum Discussion by AussieConsult | 28 Oct 2010 | 1 comment
I need a solution G'day all, I"m trying to test out the Cube reporting for Servicedesk 7.1 and after setting up IT ANalytics, i get the following when trying to add the ...
Forum Discussion by AussieConsult | 28 Oct 2010 | 0 comments
I need a solution Ok, so I've been beating my head against this one today ... I wanted to create a portal page for the users here, as simple as possible. So I created a new ...
Forum Discussion by AussieConsult | 01 Aug 2010 | 1 comment
I need a solution I have a customer here with VERY tight security requirements, and run everything under 'least privilege' (as you rightly should) All i can find the in ...
Forum Discussion by AussieConsult | 19 Jul 2010 | 1 comment
I need a solution G'day all, just a quick one today :) Is it possible (or even sane) to install Workflow and SD7 on the same server ? Cheers SD7 & Workflow, on ...
Forum Discussion by AussieConsult | 25 May 2010 | 8 comments
I need a solution G'day all, a little issue with custom routing of incidents .....  Lets say you created a custom group called (hypothetically speaking) “Development” ...
Forum Discussion by AussieConsult | 03 Mar 2010 | 23 comments