Video Screencast Help

Search

Search results

I need a solution Where can I change the email template that is sent to users when a incident is created? I thought I knew where it was but cant find it. ...
This issue has been solved
Forum Discussion by MRenfrow | 17 Apr 2012 | 2 comments
I need a solution I have seen a few posts about this and I have a few incidnets like this as well....but have not seen a resolution on what to do with them(if anything can be done).  I ...
This issue has been solved
Forum Discussion by MRenfrow | 25 Jan 2012 | 2 comments
I need a solution I have been looking for a way to stop emails from being sent to current assigned group when an incident is reclassified but I cant figure out exactly how to do this. ...
Forum Discussion by MRenfrow | 19 Jan 2012 | 10 comments
I need a solution I saw the documentation on the web site for this but I cant find out where to download it. Also, can you upgrade from 7.1 SP1 to SP2 and all workflow customizations ...
Forum Discussion by MRenfrow | 14 Dec 2011 | 46 comments
I need a solution How do I add or delete to "Other Actions" within a ticket?   1 ...
This issue has been solved
Forum Discussion by MRenfrow | 14 Dec 2011 | 2 comments
I need a solution Is there a way to make it default to a specific close code on the resolution screen but also have the ability to change it to something else if necassary?   ...
Forum Discussion by MRenfrow | 08 Dec 2011 | 3 comments
I need a solution Has anyone got this to acutally work?  Its very simple to setup but nothing re-routes when I setup delegation.  Is it because I have setup Initial Routing rules under ...
Forum Discussion by MRenfrow | 02 Dec 2011 | 2 comments
I need a solution I want to be able to add a few fileds to the default email sent out when an incident is created. 1 ...
This issue has been solved
Forum Discussion by MRenfrow | 30 Nov 2011 | 1 comment
I need a solution I would like to remove the "Needed By" date filed from the General Incident but will it break the flow all together?   Thanks ...
This issue has been solved
Forum Discussion by MRenfrow | 08 Nov 2011 | 2 comments
I need a solution Where is the form to edit when you "Resolve" an incident? Shoulde be an easy find but I cant seem to find it. ...
This issue has been solved
Forum Discussion by MRenfrow | 03 Nov 2011 | 2 comments