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I need a solution I need to have the support 1 queue show only those tickets that are not assigned to any person (if you select group, tickets assigned to members of that group show ...
Forum Discussion by SteveZ | 21 Jun 2013 | 1 comment
I need a solution We are running SD7.1 SP2 - This has happened a few times where a person sends in an email to the service desk that has been digitally signed (from a .mil, .gov, ...
Forum Discussion by SteveZ | 19 Jun 2013 | 0 comments
I need a solution We are running SD 7.1 SP2 still.  Need to find out if it is possible to strip out the company logo/banner that is in all of the email-submitted tickets. thanks ...
This issue has been solved
Forum Discussion by SteveZ | 06 Jun 2013 | 2 comments
I need a solution Running SD 7.1 SP2: A couple of requests on best practice. First, is there a way to discern survey results based on the department that worked on the tickets?  ...
This issue has been solved
Forum Discussion by SteveZ | 23 Apr 2012 | 3 comments
I need a solution  SD7.1 SP2 - I have had one email monitor running as a windows service and the others running as the normal web services (I have 8 different monitors running). ...
Forum Discussion by SteveZ | 04 Apr 2012 | 0 comments
I need a solution Just implemented SD7.1 SP2 this week and we have apparently torqued one of our vendors off.  We have an external fax service that sends eFaxes to a couple of mailboxes ...
Forum Discussion by SteveZ | 03 Apr 2012 | 3 comments
I need a solution We are using SD7.1 SP2 - Looking at the issue of inbound emails to our Service Desk from outside our organization.  Has anyone been able to bypass this and have ...
This issue has been solved
Forum Discussion by SteveZ | 20 Mar 2012 | 8 comments
I need a solution Running SD 7.1 SP2:  I was able to get IT Analytics installed, (post initial installation since R&A were not installed on SQL at the time). I have installed ...
Forum Discussion by SteveZ | 15 Mar 2012 | 2 comments
I need a solution We are using Service Desk 7.1 SP2. We have successfully created a number of categories under Incident Management and been able to use these to classify tickets.  ...
This issue has been solved
Forum Discussion by SteveZ | 15 Mar 2012 | 1 comment
I need a solution Looking to see if someone has run into this before - The Incident Creation notification email to the users has a link that, when clicked, should take them to the ...
This issue has been solved
Forum Discussion by SteveZ | 07 Mar 2012 | 1 comment