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I need a solution Hello, We are needing to create a basic report that allows us to report on how many tasks a technician has closed for a period time.  We have run into a problem ...
Forum Discussion by WK01 | 17 Jun 2014 | 5 comments
I need a solution When creating a new incident in ServiceDesk, the Description field does not give anywhere near enough room to comfortably type the information regarding the problem ...
Forum Discussion by WK01 | 21 Jan 2014 | 13 comments
I need a solution Hello, We have a custom Web-Based .NET application unrelated to ServiceDesk that we would like to integrate with ServiceDesk in a way that pushes data into ...
Forum Discussion by WK01 | 14 Jan 2014 | 3 comments
I need a solution Hello, We have noticed that some of the interface features in SD do not always work as expected with IE 9 or 10.  For example, when viewing a list of tickets, it ...
This issue has been solved
Forum Discussion by WK01 | 19 Jun 2013 | 5 comments
I need a solution Hello, We have a Symantec Partner coming to install our ServiceDesk 7.5 system.  We are users of the ServiceDesk 7.1 SP2 version right now.  We have been running ...
Forum Discussion by WK01 | 13 Jun 2013 | 2 comments
I need a solution Hello, We have an employee who is no longer part of our group.  They are still with the company.  They have tickets from the past that they worked and because of ...
This issue has been solved
Forum Discussion by WK01 | 07 Jun 2013 | 5 comments
I need a solution Hello, I would be very interested to hear some opinions about ServiceDesk 7.5 verse 7.1SP2. We are looking at upgrading from ServiceDesk 7.1SP2 to 7.5.  Some ...
Forum Discussion by WK01 | 15 Apr 2013 | 6 comments
I need a solution Hello, Within the SQL tables (Task, ReportProcess, etc), is there a column that can help distinguish the primary task from subtasks within an incident? We are ...
This issue has been solved
Forum Discussion by WK01 | 12 Apr 2013 | 2 comments
I need a solution Hello, Is there a location on this site to download a trial version of ServiceDesk 7.5? No, it's on the main Symantec No, it's on the main ...
Forum Discussion by WK01 | 14 Feb 2013 | 4 comments
I need a solution Hello, Has anyone come across the following situation?  If so, did you come up with a workaround or solution in either 7.1 SP2 or 7.5? When an incident is ...
Forum Discussion by WK01 | 23 Jan 2013 | 2 comments