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I need a solution I know that we did this in 7.1 and that there's a great document on what to change/add in the EmailMonitor workflow to make this happen. What we'd like is ...
Forum Discussion by jpellet2 | 27 Jun 2014 | 3 comments
I've been trying to wrestle with ServiceDesk components for a long time and while I can usually figure them out, there is no real documentation on most of them, especially the ones new to 7.5. There also appears to be no documentation on which ...
Idea by jpellet2 | 20 May 2014 | 0 comments
I need a solution This is the second part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other. What I am looking to do is to ...
This issue has been solved
Forum Discussion by jpellet2 | 19 May 2014 | 4 comments
I need a solution This is the first part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other. What I am looking to do is to ...
This issue has been solved
Forum Discussion by jpellet2 | 19 May 2014 | 9 comments
I need a solution This topic has been circling for a while but I'd like some to talk a little more about it. What we'd like to do is assign an incident to a specific queue and ...
Forum Discussion by jpellet2 | 05 Mar 2014 | 2 comments
It would be nice to add the ability to create our own request channels so that we can use them inside of the incident, change and problem rulesets as well as running reports against them. The idea is that we can use custom forms with their own request ...
Idea by jpellet2 | 13 Feb 2014 | 0 comments
I need a solution I have found what I believe to be another bug or quirk in ServiceDesk. We have finalized a complete migration to 7.5 and everything has been working OK. With the ...
This issue has been solved
Forum Discussion by jpellet2 | 13 Feb 2014 | 2 comments
I do not need a solution (just sharing information) I know that Symantec doesn't like to talk a lot about upcoming releases or what might be in store but, on the off chance someone ...
Forum Discussion by jpellet2 | 31 Jan 2014 | 7 comments
The title might be a little confusing so let me try to lay this out. In SD 7.1 you could open an incident that had been previously created and add or remove users, affected users, etc and then have that information be written back and stored in ...
Idea by jpellet2 | 31 Jan 2014 | 1 comment
I need a solution We've come up with this strange issue and want to know if anyone else has seen it while we also put in a support ticket. This issue arrises in SD 7.5 with the ...
This issue has been solved
Forum Discussion by jpellet2 | 29 Jan 2014 | 4 comments