Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Search

Search results

ServiceDesk 7.1 offers a feature called Automation Rules. Automation Rules are a GUI-based way to accomplish some tasks that previously needed to be done through modifications of the base ServiceDesk  workflows via the Workflow Manager (called Workflow ...
Article by Randall Newnham | 02 Feb 2012 | 0 comments
This is working as designed. However, if you wish to change the default behavior the method to do so is below. Symantec Technical Support cannot assist with implementing this or any other customization to the product. 1. Open the ...
Article by Randall Newnham | 23 May 2011 | 3 comments
It has been seen that web links within the Description field can cause formatting issue in the Process View window when displaying an incident (see screenshot). The cause of this is how the Process Manager parses this. To work around this, make sure ...
Blog Entry by Randall Newnham | 09 May 2011 | 0 comments
The KB migration process has been noted to fail when prerequisites are not met. These are the prerequisites that must be met for the KB migration to occur: 1. The Articles folder from the Helpdesk server must be copies to the ServiceDesk server. ...
Article by Randall Newnham | 15 Apr 2011 | 2 comments
In some cases, 404 Errors occur in SD.DataServices logs in ServiceDesk when searching for primary contact. Example of error (from SD.Dataservices.log): Error,Wednesday, March 23, 2011 9:39:09 AM,System.Net.WebException: The request failed with ...
Article by Randall Newnham | 01 Apr 2011 | 0 comments
Some have encountered that when trying to install ServiceDesk, the requirements check for ASP.NET fails. Often, the server logs will show the following error: "The identity of application pool Default App Pool is invalid. The user name or password ...
Article by Randall Newnham | 29 Mar 2011 | 0 comments
"Requested Dialog Model not found: Reassign Incident" occurs when trying to reassign a ticket. Additionally, you may notice that some tickets may have the "Escalated" status.  This particular issue can occur if ServiceDesk 7 MR1 ...
Article by Randall Newnham | 18 Mar 2011 | 0 comments
As per Product Management, installation of the Symantec Management Platform 7.1 and ServiceDesk  7.1 7.1 on the same machine are NOT supported. While these do support the same operating system, it has been shown that there are issues with these ...
Blog Entry by Randall Newnham | 17 Mar 2011 | 10 comments
This error can occur when trying to log into ServiceDesk, especially for the first time. Here is a screenshot: (click on image for larger view) This occurs when ServiceDesk cannot authenticate to the SQL database. ServiceDesk has two ...
Article by Randall Newnham | 15 Mar 2011 | 2 comments
The email monitoring in ServiceDesk stops working. All settings in Admin > Data > Application Properties seem correct and have not been changed. The error "Process: Email Monitor  Exception Component:Get List of POP Messages  Exception ...
Article by Randall Newnham | 14 Mar 2011 | 1 comment